Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Jon
You promised a delivery date and I made a purchase decision based on that promise now it turns out that the date was never achievable based on what your people are now telling me
Response from Overstock.comAug 27, 2026
We sincerely apologize that the delivery date we provided was not met and caused inconvenience with your purchase decision. We are reviewing our internal processes to prevent this from happening again.
customer
You cancelled my order and did not even tell me…terrible
Response from Overstock.comAug 27, 2026
We sincerely apologize for the unexpected cancellation of your order and the lack of communication. We are reviewing our notification process to prevent this from happening again.
customer
Horrible, I order confirmed. Went shopping for bedding and get a cancellation next morning. Telling everyone put on Facebook. Horrible
Response from Overstock.comAug 27, 2026
We sincerely apologize for the unexpected cancellation of your confirmed order. We understand how frustrating it is to have plans disrupted, especially after preparing for your purchase. We are reviewing our order fulfillment process to prevent this from happening again.
NA
you cancelled my order because you made no effort to verify my address. no one contacted met to explain. email I got made it look like I cancelled it.
Response from Overstock.comAug 26, 2026
We sincerely apologize for the order cancellation and the lack of clear communication regarding your address verification. We understand your frustration and are reviewing our process to prevent this. We'd be happy to assist you, please email us at [email protected] with your order details.
Terry P.
No tracking number given for the order. So far a day late, its the 26th as I write this and item was supposed to show up on the 25th. The reason I paid for express shipping.
Response from Overstock.comAug 26, 2026
We are truly sorry to hear about the delay in your order and the lack of tracking information, especially since you opted for express shipping. We understand your frustration and we would like to look into this for you. Please email us your order details at [email protected]
Maya Y.
You are all cheaters.I forgot that what you had done to me in the past. I regret buying from you again. I tried to cancel my orders both times, but you did not cancel them. I will write a review and tell people never to order anything from you.
Response from Overstock.comAug 26, 2026
We are truly sorry to hear about your frustrating experience with your recent orders and the difficulty you encountered with cancellations. Once an order is placed, you have a small window of 60 minutes or less to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed. We understand your disappointment and regret that we did not meet your expectations. We are reviewing our cancellation process to improve our customer experience. We'd be happy to assist you, email us your order details at [email protected]
customer
The rug I ordered was a very different color than it looked on the website. (I asked 6 people to make sure I was not crazy) I called to return the rug, and asked for store credit, and I was told that I had to pay to have it shipped back.
Response from Overstock.comAug 26, 2026
We sincerely apologize that the rug's color was not as expected based on its appearance on our website. We understand your frustration with the discrepancy and the return process. We'd be happy to review your return request. Please email us your order details at [email protected].
customer
Unable to view item purchased until it ships! It should show the picture and description on the confirmation email.
Response from Overstock.comAug 26, 2026
We appreciate you sharing your feedback about the order confirmation process. You should have been able to view the item when making the purchase. We'd like to look into this for you and make it right. Please email us your order details at [email protected]
