Melissa R.
First shipment of barstools ( 4) one of…
First shipment of barstools ( 4) one of the barstools broke - your company would not do anything about it - no return or replacement. After a few month I decided to an order a replacement since I liked the barstool and need the fourth one. Your company sent the wrong size - counter height not bar height. I returned them. Decided I would try again to order replacement barstool - and you screwed up again. Wrong size again same counter height not bar height stools!! And then you won’t let me return these … I worked all week just opened box and found them to be wrong. How is that past the return time!!! I’ve called customer service and get disconnected every time. I sent an email with pictures and no tesponse. I will tell everyone I know to never order from your company. Worst customer service I have ever experienced. .
Response from Overstock.comAug 31, 2026
We are truly sorry to hear about your frustrating experience with the barstools. We understand your disappointment regarding the broken barstool and the subsequent incorrect shipments. It is clear that we have not met your expectations, and we sincerely regret the inconvenience caused by receiving the wrong size twice and the difficulties you faced with returns and customer service disconnections. We are actively reviewing your feedback to identify the root causes of these issues and prevent similar situations in the future. We appreciate you bringing these concerns to our attention, please email us at [email protected] with your order details, we're here to help.