Mariam M.
I purchased the Sensory Peapod Floor…
Update: After Outree responded to me here, I reached out again several times to them. They offered a replacement or full refund for the item. I requested a refund multiple times and did not receive a response from them. Disappointed because of their lack of responsiveness. I purchased the Sensory Peapod Floor Chair for my autistic son, at the recommendation of his ABA therapist. Within a month of its delivery, it wouldn't hold it form and kept leaking. I messaged Outree Support at that time and did not hear back from them. 4 days ago, I messaged them again and have not hear back. I was hoping that someone from customer support would respond to me, as I bought this item to help my son with his sensory needs. I am disappointed at their lack of responsiveness and do not think I will buy from them again.
Response from OutreeMay 27, 2025
Dear Mariam, We are truly sorry to hear about your experience and deeply apologize for the lack of response to your messages. This is absolutely not the level of service we strive to provide. We understand how important the Sensory Peapod Floor Chair was for your son’s sensory needs, and we are very sorry that the product did not meet your expectations. Your feedback has brought this to our attention, and we take it seriously. We would like to make things right by offering a replacement or a full refund — whichever works best for you. Please reach out to us directly at [email protected] so we can resolve this as quickly as possible. Thank you again for bringing this to our attention. We truly care about every family we serve, and we’re committed to improving both our products and our communication. Sincerely, Outree Customer Support