Out of the BoxReviews of outoftheboxtechnology.com

Initial onboarding went fine, but when my assigned bookkeeper left everything was a mess. Extremely poor communication. The communication I did receive from Jordan was vague and obnoxious. Had to send information to bookkeeper repeatedly. She was unable to provide simple answers to questions. They also changed certain information they requested from me and several accountants have confirmed the information was totally unnecessary. I thought the pricing was okay but total incompetence and lack of professional consideration. I contacted the CEO regarding numerous unprofessional communication from Jordan and the CEO told me he was a nice guy. Not sure what I am supposed to make of that. There are many better options.

Highly recommend not using this company. They let go of their bookkeeper and then did not tell us we did not have a bookkeeper. We got 2 months behind on our books as we kept emailing the bookkeeper they laid off, since they decided not to communicate that with us. I had to call the office and ask where my bookkeeper was. Then shortly after that, they more than doubled our rate. We decided to cancel and they said we needed to give 30-days notice. So they can increase rates in less than 30 days notice but we cannot leave without paying them out. They outsource their work to the Phillippines anyway.

Poor communication, late arrivals, overpromising, lack of management oversight, and inability to follow instructions. It took the crew 3 days to assemble a 1-day 12x16 gazebo from Backyard Discovery.

Beware of this firm — they are only worried about boosting their bottom line and over charging for contract accountants who would be better doing business on their own without the influence of Out of the Box. The company is a complete scam and only a sales organization. They are overpriced by at least 30-50% above market for bookkeeping services and their staff is comprised of rude 'sales bros' who are only trying to meet their monthly quota. Buyer beware...

They won't respond to any e-mails or any communications, they keep charging me outside our contract, and nobody will respond... They didn't even do what I needed because they bounce you between a sales person and then the actual bookkeeper.

Out of the Box Technology demonstrated consistent breakdowns in execution, communication, and follow-through throughout our engagement. The onboarding process lacked structure and clarity, effectively requiring us to project manage the engagement from start to finish. Time-sensitive responsibilities, including payroll and financial reporting, were not reliably handled and at times required client intervention to prevent operational disruption. Internal coordination appeared fragmented, with frequent gaps in ownership and accountability across team members. Staff responses were often defensive when issues were raised, which suggests a culture where mistakes are not permitted and so they are not acknowledged or addressed. Team members also appeared overextended and difficult to reach, further impacting responsiveness and continuity. Billing practices lacked transparency and introduced unnecessary financial strain due to errors and short-notice charges, and overall the experience required significantly more oversight than expected from a professional accounting partner.

They billed us way over what they quoted us for with NO indication until after the fact. We feel taken advantage of. Terrible customer service

I hired Out of the Box Technology for a one-time bookkeeping cleanup for a non-active company. The agreement was clear — no ongoing services, no recurring charges. Months later, I was billed again for “recurring services” that were never discussed, authorized, or delivered. Despite multiple written requests for clarification, I received no response or explanation. This is not an administrative error — it’s a billing practice that feels intentionally deceptive. I strongly advise others to avoid this company and document every communication if you choose to engage them.