OutletPCReviews of outletpc.com

just ordered pc parts, said free shipping in several places but you dont get free shipping unless you find and check the little box.

non va bene mi hanno mandato un prodotto sbagliato ma va fa in..... meglio di amzon non c'è nessuno .

Ordered multiple components from 4 different vendors on a Sunday night. By Wednesday all my components had arrived except from this vendor. Slow to process, slow to ship and when called out on it blames payment processing times. Funny how every other vendor has no problem processing and shipping within 1-2 business days. If you'd like your order shipped in a timely fashion DO NOT USE OUTLET PC.

The rubber meets the road when you have an issue and the circumstances are gray at best. I have to give full credit to Alton and OutletPC for their integrity and sense of what is fair. I could have easily been left hanging, but Alton and company came through for me. These are the kind of folks you want to do business with. Thank you Alton and Outlet PC, outstanding!

I have been dealing with Outletpc for I believe 10 years now. I have always gotten exactly what I need for my computers and other electronic needs. I have never had trouble returning items that did not suit my needs. I live in Las Vegas, and have used their services when my laptop crashed or had an issue with a flashdrive failing. I have referred many, many people to them throughout the years and have always been thanked for doing so. I have never had anyone say to me that I steered them wrong.

Will literally lie about items not meeting their stated specs, and try to charge for returns. I suggest you go with a trustworthy company like amazon or newegg. Worst customer service!

Got a few parts through OutletPC while building a computer. Once I got all the parts together and put everything together there were some issues getting the BIOS up and was able to figure out it was my processor. Customer support was very patronizing and insisting that it couldn't be any of the parts and even if it were the processor it must be because the pins were bent and if so they wouldn't cover it. I eventually sent it back after the recommendations of multiple other people however OutletPC would not cover shipping costs, I was only able to figure out that it had arrived because of my UPS tracking number and once it had arrived they wouldn't give me any updates on the process. After 7 days I started calling them to make sure everything was okay and to check on what was going on but they still wouldn't give me any answers. 5 days went by and a few more phone calls to the point where I decided to get in contact with their sales which were completely more competent and helpful than the people meant to be getting back to me about my defective parts. The parts were defective, covered for exchange and had been ready 3 DAYS prior(still 9 days after having gotten there) and that he could have it shipped that day and take 2-3 days to get back to me. The package didn't leave until the end of the next business day and took an additional 6 days to arrive. Newegg covers shipping and has received, checked, and replaced defective parts of mine in the past in under a week and it took nearly a month and an outrageous amount of shipping fees for the same thing from OutletPC.

Not only did they send a 1 ounce envelope (my items were supposed to be in BOXES and would probably weigh 4 pounds), to the WRONG address, but the garbage customer service representative told me there was nothing he could do, to call my bank then ACTUALLY hung up on my face. I called them back, was put on hold for 25+, then was cut off the call. I redialed and was put on loop forever, which I can only assume means they banned my phone number. I filed a chargeback case through my bank, and wasted over 3 hours of my time between phone calls. If you enjoy being treated like crap and being out of your money for a while, then this company is for you. Spend the extra $5-10 per item and buy from Amazon.