Russell L.
My own fault... I need to learn to trust these reviews
My own fault... I should have trusted the previous postings on here. Wanted to believe that maybe they were very isolated incidents, but now I am the fool who didn't listen. Right before Christmas we put in an order online, but only after first emailing with Andres (the owner) to make sure the order would arrive before the holidays. We were not only assured that the order would go out that day, but even got sent a tracking number right away. That's where the nightmare started. After a week, the package had still not been dropped off to the post office in Miami. We contacted Andres again, but this time heard nothing back. So we gave it a few more days and tried him again since the package still wasn't dropped off to ship yet. I tried to even track him down at his retail location in a hotel lobby, but the hotel's front desk kept reporting he wasn't there yet for the day (we're talking at 3pm and later for several days). The ONLY way we finally got him to respond was to threaten to file charges with PayPal and the Post Office's Inspector General for possible mail-fraud charges. (Literally had the report forms for both already filled out and ready to hit "send") As expected, Andres wrote back an email within minutes this time; apologizing and giving a story of how the order must have gotten lost by the post office. He insisted that he was rushing us out a new order and that his crew even threw in a gift to apologize for the error. Not going to lie, my mind was blown when a package showed up on Christmas eve. It was the right outfit I ordered for my husband; however I am not sure if the gift Andres was referring to was the satin bag the shorts were in? I really debated whether or not to say anything after the supposed second package actually arrived because I wanted to give Andres the benefit of the doubt. However it kept bothering me that the "exact" same thing happened to me as the other people who posted here and I wasn't sure if I should warn others before they fell victim. Maybe there would be even more former OutFair customers posting on here if they knew abut this website? Unfortunately, if you just read the reviews on Google you might be confused that most of those customers went into the hotel store; not online shoppers. I tried reaching out to Andres before writing this to ask him why the exact same thing keeps happening with online orders(verbatim) …and to actually let him know there was a retailer interested in carrying his swimwear (He owns the KBAYO brand on there...btw). Sadly, he chooses to ignore my emails since that one about the supposed lost post office package before Christmas. If I knew he was doing something to correct the repeated issue, I wouldn't even post this. So you can't say I didn't give him plenty of chances. It's your call folks, but I would seriously warn about the online store. The pop-up shop at the Axel hotel in South Beach is probably your safer way to go if you just can't live without the clothes. What a shame... Try and Pass it forward in the community and this is what you run into. "If this happens to you , please post on here about what happened please?"