Outdoor VoicesReviews of outdoorvoices.com

I purchased a set (pants and top) in a fabric called FrostKnit. It's supposed to be extra warm but it's not. What's worse, for a few hours after unpacking, both items had an awful smell a.k.a. offgassing. I don't think a clothing company should be using fabrics that are so toxic that they offgas. (For reference, I have a really poor sense of smell, if I smell something it's usually much worse for most people.)

Paid $128 for pants that I had to return and only got $78 returned when they didn’t fit. Won’t be buying from Outdoor voices again. Horrible customer service.

Just awful. Clothes looks nothing like what you see on the website, the colors, fabric, etc. are off. 25$USD shipping + 25$USD shipping for returns. I only got reimbursed half of what I paid. They make you pay 25$ to return an item and force you to go in person to a UPS shipping point with un unsealed package so that workers there can review it?? In 2022?? Will never consider shopping there again. Do not recommend for Canadian customers. Will spread the word far and wide. Bye Outdoor Voices ✌

They padded new products with 5 star reviews written by employees without disclosing it, very unethical practice considering they use their 5-star status as part of their marketing

I was mailed a defective pair of Hokas. When I brought the issue to the customer service team they said I could get a store credit for the return fee. I said I wanted to exchange for the correct shoe and that would cost the return fee and the shipping fee ($50 total). If that were to happen I would need that amount in store credit for the exchange (since it was their error). I was ghosted after this email and my follow up email. It’s ridiculously unprofessional.