Out&Back OutdoorReviews of outandbackoutdoor.com

Fast delivery, quick response and fast problem solving. Will definitely order again and will recommend to friends!

I am EXTREMELY impressed with not only your customer service but the condition of the jacket I ordered and received. The jacket (a NorthFace triclimate jacket) was the only one I could find online. I had previously owned and lost the same jacket a few years ago and loved it so much, I just wanted to get another one. I had no luck finding it until I stumbled upon your website during an internet search. Thankfully you had in stock the exact color and size I was looking for. The jacket arrived in better than described condition. Its condition was labeled as “pristine”. The descriptions of the labels on your website say “pristine” are unused products but without tags. The jacket that arrived is clearly unused, indeed in pristine, like-new condition and even has the tags. It’s perfect! I’d like to thank you for your kind customer service assisting me with a credit to my account for a deeper discount that I accidentally neglected to add to my order and then delivering a product that was so much better than expected! I will be recommending your company to my circle of friends and family.

While shopping for a difficult-to-find item, the ordering system refused to ship to my location (Hawaiʻi). The Out&Back Outdoor customer service worked to figure out which variation of my address would be accepted by the platform. Pleasant and courteous communication the entire time!

Zach and the team at Out&Back Outdoor went over the top to make sure I had the right gear! They were very professional and knowledgeable with my questions. They handled all my needs in a timely manner. Please look to and trust them for all of your outdoor gear needs!

I’ve had a few orders now with Out&Back Outdoor, and have had great experiences so far! Of the items I’ve ordered, all but one were in great condition as described and fit well. The one item I received that had some damage and the support team called and emailed me within the hour, and promptly processed the refund. The business model and great customer service can’t be beat.

I've purchased from Outandback twice in the past. Bought some ski gear and sunnies. I love that they give lightly owned items a new life and also sell well known brands at great prices and new condition. Their customer service is top notch. I received a pair of defective glasses and they very quickly sent a return label and shipped out the replacement super fast. Unfortunately there were a couple minor hiccups on both sides but customer service was quick to respond to any inquiries and resolved the matter as quickly as possible. I always felt taken care of and never in the dust which I feel is the norm for most ecommerce companies. Buy with confidence! I am excited to see what new things I can find for the upcoming winter season. Thank you Outandback!

Fun crew! Very helpful from order to pickup. And OBO HQ is a trip!

Out&BackOutdoor was a great experience! Unfortunately it got lost in the mail which USPS has messed up before. Zach, the Customer Service Manager handled our problem w ease, promptness & understanding. I tried to reorder the item but it was no longer available so Zach took care of it. It’s really too bad they didn’t have it because I would love to give them my business! I guess I’ll keep shopping until I have something else for me. Thank you again for making a frustrating issue into a completely solvable one!