OurFurniture.comReviews of ourfurniture.com

Response from OurFurniture.comSep 3, 2026

1. Carl O. hasn’t provided more information about their review External Inbox Trustpilot [email protected] Sat, Sep 5, 7:40 PM (1 day ago) to me Trustpilot Hi Ourfurniture, Unfortunately, Carl O. hasn’t replied to your request for more information about their experience. What next? You can write a reply if you haven’t already, or flag the review. Go to review 2. Hi Carl, We have already responded to your review and taken the appropriate steps with Trustpilot because we have been unable to identify any order, customer account, or customer-service communication matching the experience you describe. At Trustpilot’s request, we have formally flagged this review as **“Not based on a genuine experience”** and provided the relevant information to Trustpilot. As part of Trustpilot’s verification process, you have been asked to provide information that can substantiate your claimed purchase and experience, such as an order number or other transaction details. **Today is the second day since this request was made.** If you do not provide the requested information within the applicable period, Trustpilot’s Content Integrity Team may step in to investigate the review and determine whether it complies with Trustpilot’s guidelines. If Trustpilot determines that the review is not based on a genuine customer experience, the review may be removed and appropriate action may be taken against the reviewer’s account. We believe in fair and honest customer feedback. We have no issue addressing legitimate complaints, including negative reviews, when they come from genuine customers and are based on actual experiences with our products or service. In fact, we welcome the opportunity to investigate and resolve legitimate concerns. What we cannot accept are **unsubstantiated allegations presented as facts**, particularly claims that our business is fraudulent or that we deliberately use other companies’ images to misrepresent our products when no corresponding transaction or customer record can be identified. We encourage anyone reading this review to **look at the facts carefully and make an informed judgment rather than relying on unsupported allegations**. We have nothing to hide and are fully cooperating with Trustpilot’s review-verification process. If Carl is a genuine OURFURNITURE customer, we encourage him to provide Trustpilot with the requested order or transaction information so that the matter can be properly investigated. We will continue to cooperate fully with Trustpilot and respect whatever determination its Content Integrity Team makes based on the evidence. Best regards, Jessica OURFURNITURE.COM Customer Service 3. Hi Carl, We take customer feedback very seriously, including negative feedback, and we immediately investigated the concerns raised in your review. However, after reviewing our order records, customer accounts, inquiries, communications, and other customer service records, we have been unable to identify any customer or transaction matching the experience described in this review. We are also unable to identify any order from you for the chair you referenced, or any prior communication with our team regarding such an order. Your review also makes a serious factual claim that we use images taken from other websites to misrepresent our products. This is not consistent with our business practices. We are a factory-direct furniture manufacturer and seller, and the product photography displayed on our website is created for our own products. We would genuinely like the opportunity to investigate your specific experience. If you have purchased from OURFURNITURE.COM, please contact our customer service team with your order number or other details that would allow us to locate the transaction and address your concerns. We have also submitted this review to Trustpilot for review because we currently cannot identify a corresponding customer experience or transaction. ......