I ordered a product before through Amazon and it was great however, this time I ordered directly through the website and I haven’t received my order and nobody from customer service is helping me.
Response from OuferbodyjewelryNov 8, 2021
Hello there, yeah, we just checked the tracking number, it just arrived in Canada. Sometimes the logistics really can not control. We have uploaded the tracking number, please you can follow your package with it.
And totally understand how you expect your new babes, please give it a little more patience. :)
TR
true R.
my nipple kitty piercing broke in a…
my nipple kitty piercing broke in a week!!! and i waited for it for two weeks. So miserable :(((
8.11
no you did not write anything;)))) pls do not lie that u provide the situation)))
Response from OuferbodyjewelryNov 8, 2021
Hello there, we're so sorry for the inconvenience for you. We did write an email to you, please check the solution if you love to move on. With love.
KB
Kayla B.
Never even shipped
I made a purchase on the 9th, it's the 29th and usps still hasn't received the package. I emailed customer service twice now and their response was to wait a few more days.
SL
Susan L.
My belly piercing was stripped and got…
My belly piercing was stripped and got a replacement ball afterwards and that came stripped as well…
JV
Jackie V.
I love the look of your products but….
I love the look of your products and receiving the bonus item was a nice surprise. However, I ordered the purple set of tongue rings and all of the decorative coating/designs peeled off or wore off within 2-3 days of my wearing them. I’m highly disappointed in what I bought and because of this experience will most likely not recommend nor will I purchase anything from your company again.
KZ
Kay Z.
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM!
I bought a piece of jewelry from them through Amazon. It did not work for me so I sent it back and requested a refund. Due to the Amazon return policy, I got my refund right away. However, a few weeks later I received an e-mail stating that the seller claims they never received the item back and I was recharged for the item I NO LONGER HAVE. If you have money to throw away then go right ahead but for those of us who don't DO NOT give them your business.'
EDITED UPDATE: The reply that I received from this review is another BLATANT lie and suspicious business practice from the business OUFER jewelry.
This company is now claiming that it was amazon at fault. However, that is NOT true because the e-mail that I received from amazon stated that the SELLER claimed to not have received the product that I sent to get refunded and that's why I was being recharged.
Also if you do a quick google search you will find out that all returns are sent back to the SELLER and then the SELLER confirms that the item was sent back. Amazon does NOT receive the items being return.
Amazon, however, does recharge the customer if the SELLER claims they never received the item back for the refund. Which in this case the seller OUFER JEWELRY LIED about not receiving the ITEM. So it was the SELLER OUFER jewelry that my account to get recharged for an item that I no longer have. NOT amazon.
So once again shop at your own RISK with this company Oufer body Jewelry.
Response from OuferbodyjewelryJul 28, 2021
Hi there,
Accept warm greetings from Oufer Body Jewelry, First of all we'll like to start with a sincere apology for the initial wrong approach, we strongly believe we started off on a wrong foot, but we'll like to make things right with you.
On Amazon we really have less or no say at all because, Amazon handles everything from receiving the orders to fulfilling them and also issuing refunds, not forgetting returns too, meaning the returns as well go to the Amazon warehouse, and so we do nothing at all. So basically we were never aware of this issue right up to the point where we saw this review, and trust us, it hurts to know that you did go through all of that, but worry not because we always make sure we provide our Customers with the best Pre/Post Purchase services, and so yours will not be different. We're going to make sure you get what you initially wanted.
We're unable to get in touch with you or offer any solutions right here, but we'll like you to get back to us via email at [email protected] with your Order number so that we can be able to resolve this issue for you.
Once again we're sincerely sorry for the inconvenience and everything you must have gone through, we promise to make it right just like we'll do for any other customer as we consider y'all to a part of our little family.
Thanks for your Kind Understanding and consideration.
Oufer Customer Service.
SJ
Siani J.
Dissatisfied
I ordered both a belly ring and a pair of nipple barbells . They sent the belly ring and that’s it . When I emailed them about the mistake , they replied that it was delivered , which it has not been . I try to trust random websites with small businesses if they look legit but lately all of them have gained the same reputation and use the current situation as an excuse to cut corners with customer service . An email explaining separate packaging or longer than normal delivery time would be fine because I’m understanding but to say it’s delivered and that’s that . . . Just seems dismissive.
Response from OuferbodyjewelryMay 14, 2021
We do appreciate you for the patience and tolerance throughout, please do accept our deepest and sincere apologies! We fully understand your feeling, but nothing to be worried about, we're going to make things right with you! Please reply email from [email protected].
RR
RRS
Wouldn’t buy from here again
Tried to return a piercing that wasn’t the right size & customer service said they don’t do returns although their website states otherwise.
Response from OuferbodyjewelryMay 14, 2021
Hello there, thank you for choosing Oufer. We do love to make things with you. Our customer service already sent you an email please check and reply, thank you!
