I really wanted to love this item and I did when I first received it!! But I quickly grew to hate it when I couldn’t get the ball or the spike on the ends to unscrew. I tried everything and nothing helped! I don’t know if it was just the one I received but so far i haven’t even been able to wear it because of how hard it is to unscrew!!
Response from OuferbodyjewelryJun 8, 2022
Oh, it is really sorry to hear this news, don't worry, my colleague is contacting you to offer a good solution for you, please pay attention to the email [email protected] and reply when you are free.
Everything can be solved at OUFER.
AM
Amy M.
Very Disappointing, Dishonest Business Practices
While the items look exactly as they do in the pictures and are very cute I've been highly disappointed by this company's business practices.
They claim to be a locally sourced business out of California that uses USPS, DHL, or other North American shipping companies and yet my packages have come from China through a Chinese shipping company. My first order was split in two for some reason with one package coming from China, which I thought could have been a computing error. However when my most recent (2nd order) was also shipped from China with the same Chinese carrier I became concerned.
When I tried to reach out to find out what was going on and try to get a refund I've been completely ignored when they had been very responsive the day before. I've tried getting in contact with them through email, the chat option on their website, their Facebook page, as well as Facebook instant messenger, where they had responded to me only the day before because I hadn't recieved any shipping updates.
It's not the business I thought I was supporting nor the products I thought I was buying as the materials could be of questionable quality and I obviously want to be careful what I put in my body. I also would not have paid as much for mass-market items from China as pieces I thought were being hand crafted.
It's been highly disappointing as they have a lot of really cute items, but I can't support a business that isn't honest in their practices or responsive with their customer service.
***Edit***
I have indeed recieved a refund and am satisfied with the resolution. It shouldn't take me publicly shaming a company to get a response.
It still doesn't really make sense why my items would come from China when there are other warehouses much closer.
However my point about dishonest business practices still stands as their website statements about location abd shipping services are still deceptive.
Response from OuferbodyjewelryMar 11, 2022
Hi,
Our company is in California, we have the warehouse not only in Houson TX, we also have warehouse in China, UK, EU, and the Canada in planing. According to the customer's shipping address and our warehouse stock, we may send from the rational warehouse.
We have refunded your order, please check your Paypal account.
For our product quality, don't worry about, we make all the items in the same quality standard, and the reviews on Trustpilot and our website can prove this.
We are sorry for any inconvenience to you.
EV
Enrique Villegas de la P.
Worst Shop ever
Worst Shop ever , my package didnt arrrive and they did nothing to fix it . I complained several times but they did nothing .
Response from OuferbodyjewelryMay 13, 2022
I am so sorry for the mistake with the delivery, we have refunded you, please check your bank account.
DS
Debra S.
Terrible customer service!!
EDITED: thanks oufer for your response. I just didn’t appreciate the online chat persons attitude is what pissed me off but thank you for the response!
I placed a big order a couple of months ago and I had a couple of pieces break. I spoke with a sales representative and was told policy was 90 days the first time. Then I was told 60 days the second time. After I got to looking on their website I saw it. No big deal if they could no longer replace the broken pieces, just the way I was talked to was beyond ridiculous. It is not my fault that the jewelry is cheaply made. I sent pictures of what was broken the first time and had no issue. Then I had another piece break and sent pictures thinking it was still under warranty. The way I was talked to was beyond ridiculous. I work with the public as well so I get it. As a matter of fact I am the manager at a restaurant! If I talked to my customers the way I was talked to, my store would be shut down. I would never!! I was accused of getting replacements and SELLING them! I would never do that. I still have my broken pieces and offered to box them up and ship them right back just to show I am an honest person. I was also told that they couldn’t keep sending me free jewelry forever. I am not asking for my whole order to be replaced for a lifetime, obviously. They made me out to be a complete idiot. I am not the type of person to be constantly asking for free hand outs like this bunch put me out to be. If I would have gotten better customer service, I would continue buying whether they had warranty on their jewelry or not. They have officially lost my business. If they leave a smart assed comment underneath this, that just goes to show what kind of people they are.
Response from OuferbodyjewelryMay 13, 2022
Hi Debra Stacy, firstly thank you for your twice purchasing on our store. Yes, we offer a 60-day warranty, because your second order was past nearly 90 days, if strictly apply to the warrenty policy, we should not refund or resend you, but considering you are a returning customer and we hope everyone can have a happy shopping experience on our store, so we resend you the broked items for free.
We reply here not to just show what kind of people we are, we just consider Trustpilot is our another platform that we can get closer to our customers and service our customers, and all the issues from the customers we all will handle with, we do not escape, we do not deceive, we try our best to handle each customer issue kindly.
LI
Lisa
Cheaply made.
Bought a horseshoe daith earring. The ball broke less than a month of wearing it. The balls never stop spinning to lock into place. Seems cheaply make
Response from OuferbodyjewelryMay 13, 2022
Hi just send your order ID and this issue to [email protected], we will resend you a new one for free.
DC
Daniel C.
Cheap products
The products were cheap paint started peeling of immediately. In addition most single bead piercing don't come on and off easily which leads to more pain peel. Overall would not recommend.
Response from OuferbodyjewelryMay 13, 2022
Hi just send your order ID and this issue to [email protected], we will resend you a new one for free.
MD
Mrs Debra P.
Very poor for money you pay
Husband bought me the belly bar for our wedding anniversary and when we took it off we dropped the ball and couldn’t find it. So had to reorder another one £20 later that came on Wednesday put it on and today noticed it’s come off somewhere so now got a belly bar not fit for any use.
Not worth its money wouldn’t recommend buying it.
Response from OuferbodyjewelryMay 13, 2022
Hi, it is really a pity that the belly bar ball was dropped, please send your order ID to [email protected], and we will send you a good solution.
EW
Eric W.
I still haven't received the item..
I still haven't received the item... ite been expected 3 separate times now and keeps getting delayed apparently 😒
Response from OuferbodyjewelryNov 12, 2021
Hello there,
Hope you doing great, Eric.
Did you get your package now?
We checked your order, it said it was delivered on 10th November.
If not, please let us know, will help to fix it out. We also emailed you this situation, please kindly reply.
Thank you so much, with love.