Knoulan T.
Sent defective item and wont respond to…
Sent defective item and wont respond to emails. I also placed another order while waiting for a response about the defective punch I was sent and they never even sent the order. The website is still from the early 90's and very frustrating you cant make an account to check your orders. I will not use them again and I suggest you don't either.
Response from Otto FreiJun 1, 2026
Hi Knoulan, Thank you for the feedback, and I'm sorry for the frustration. It looks like this order may have gone through Ofrei.com, which is run as a separate storefront with its own website, ordering, and support, distinct from us here at OttoFrei.com. I don't have visibility into that site's orders or emails, but I can point you to the right place to get the defective item sorted out. For an Ofrei.com order, reach their team at [email protected], or call 800-772-3456 and choose extension 3 (Watch Department). If your order was actually with us at OttoFrei.com (ottofrei.com), email [email protected] or call 800-772-3456 extension 2 (Tools & Findings) and we'll make it right away. Thanks for giving us the chance to help. Warmly, The Otto Frei Team




