Otter Lending Reviews | Read Customer Reviews of otterlending.com

Otter LendingReviews of otterlending.com

2.840 reviews
Banking & Money
P.O. Box 115, Crandon, Wisconsin

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Otter Lending

About Otter Lending

Otter Lending, Inc. offers customers a quick and effective way to get access to extra funds to cover life’s little emergencies and unexpected expenses.With the online installment loan services from Otter Lending, Inc., you can have the funds you need deposited directly to your bank account. Unlike traditional payday loan services, you have the ability to repay the loan over time. In addition, the loan can be prepaid at ANY TIME without any penalty.The money you receive with an installment loan can be used to cover expensive home repair bills, unexpected expenses, family emergencies, medical bills, car repairs, bounced checks, and all the other surprises life sometimes throws at us.If you need emergency funds, Otter Lending, Inc. may be able to help. The advantages of Otter Lending, Inc. include:• Being quickly notified if you qualify!• Funds directly deposited into your bank account!• It’s safe, secure, and confidential!

Otter Lending (otterlending.com) has 40 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: otterlending.com
Website: otterlending.com
Category: Banking & Money
Location: Crandon, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: January 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Otter Lending reviews

Showing 17 reviews with 1 star · Clear filters

David S.
Sep 2, 2023
Website not working
I can't even get on to the website to view my account. And I sent an email about this and was told to give them a call to address the issue. But twice I had called and both times was on hold for over 30 minutes before I just hung up. The call wait times are horrendous. I don't understand how it takes so long to update a website that should have been done a long time ago.
Response from Otter LendingSep 5, 2023
Dear Customer, We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience. We encourage you to contact us 888-290-1503, and we will make every effort to address your concern. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Mindyabuisness
Sep 1, 2023
I have a real problem with not being…
I have a real problem with not being able to see my account online. There’s something wrong with not being able to view that kind of information. Seems like they could change it at any time without notice. I never got any sort of contract or information on payment amount, interest..and so forth.. I would like to pay it off but I will not do so until I have that information available online..not happy about it at all..
Response from Otter LendingSep 5, 2023
Dear Customer, We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience. We encourage you to contact us 888-290-1503, and we will make every effort to address your concern. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Robert G.
Aug 3, 2023
Can't even apply on the website.
Can't even apply on the website.
Response from Otter LendingAug 11, 2023
Dear Alvina, We apologize for any inconvenience that you've had encountered. Our online portal was undergoing a system update. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you may email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Nadege A.
Jul 22, 2023
They entered my account number wrong…
They entered my account number wrong and I didn't get the money
Response from Otter LendingJul 26, 2023
-Dear Nadege, We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience. We encourage you to contact us 888-290-1503, and we will make every effort to address your concern. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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customer
Jul 6, 2023
I like how it was fast
I like how it was fast, but their rates are too high, which I feel is a scam. They say they are there to help but yet give you a 3000 payback. How is that helping? And I hate how I have to call them to pay it off and then when they say they will get it. They don't take it out of your bank until the end of the business day Or the next day! I would not recommend them.
Response from Otter LendingJul 12, 2023
Dear Customer, We apologize for any inconvenience that you've encountered. We would appreciate it if you can provide the details of your account so that we can further investigate and provide necessary actions as required. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team.
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Tory B.
May 31, 2023
I had to sign documents twice and yet i…
I had to sign documents twice and yet i still don't have my money that i was told would be in my account today,its urgent that i had the money before i went to work.I'm very upset.
Response from Otter LendingJun 7, 2023
Dear Tory, We apologize for any inconvenience that you've encountered. We would appreciate it if you can provide the details of your account so that we can further investigate and provide necessary actions as required. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team.
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Cheralyn
May 9, 2023
This was a very difficult process
This was a very difficult process. I applied Saturday, their system kept glitching, but was able to finally finish, was approved for $1125, signed documents, then according to paperwork, payment was supposed to be made this morning, which I desperately needed with medical situation. I called today and no funds, spoke with two representatives saying that they still had system issues, and "hoped" it would be fixed. Then, on top of that after 2 days of not knowing as they said, they still had a "final " review, they declined it after all that. With income verification and job, fully employed working for a bank myself, this was extremely disappointing. I have screenshots showing approval and amount, signed documents, then suddenly get declined.
Response from Otter LendingMay 22, 2023
Dear Cheralyn, We apologize for any inconvenience that you've encountered. We would appreciate it if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you can email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team.
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Mr E.
Apr 25, 2023
Otter Lending is sketchy and dishonest
Otter Lending is sketchy and dishonest. I have explained that they have incorrect banking information. They stated they can't change the banking information or start a new application. They only communicate if you owe them money. Stay away from this Otter Lending.
Response from Otter LendingApr 26, 2023
Dear Mr. Evans, We apologize for any inconvenience that you've encountered. Our online portal is undergoing a system update but rest assured that our team is working so hard to fix the issue as quickly as possible. We would appreciate it if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you can email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team.
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