Oticon USAReviews of oticon.com

This refers to OTICON hearing aids. In a span of perhaps 5 months, one time the device stopped working and had to be sent for repair and a second time the latch that holds the battery got stuck and was sent for repair again. It is already almost four weeks since it was sent for repair and I still did not get it back. From the company they say that they are busy. I would never recommend this company and I would discourage anybody to buy this brand. If there is no service, needs repair often and I am considered unimportant in their eyes, it is worthless.

Die Qualität ist miserabel. Im November 2022 ein Oticon Ruby2 System mit Akku und Ladegerät gekauft. Nach Aussage bei der Beratung hält der Akku locker 6 Jahren. Nun nach 2,5 Jahren die Ernüchterung. Akku kaputt, muss teuer ersetzt werden. Was aber noch viel schlimmer ist, dass Ladegerät Charger 1.0, Oticon miniRITE R ist der absolute Schrott. In den 2,5 Jahren schon 2 mal repariert und nun mitten im Urlaub das dritte mal defekt! Bei mir werden es niemals mehr Gerät der Firma Oticon und ich kann nur jedem empfehlen seine Kaufentscheidung zu überdenken.

I purchased a pair of Real 1 miniLite R on June 8, 2023. In Aug or Sept, I began to have a problem with the right aid in that it would intermittently turn on and off. I went back to the audiologist I purchased from who could not duplicate the problem. I went again and the problem was acknowledged and I was told that the aid would be replaced. It was not. There was not one available. I went again in Dec. or so and was told it would be repaired but no loaner was available. It was not repaired. Returning to do business with that company is not going to happen. I will not be lied to. On Mar. 11, 2024 I went to a different audiologist who repaired the mal-functioning aid at a cost of $100.00 which I paid. This was paid when the repair should have been a warranty issue. On Sept 4, 2024 the right aid quit functioning again. I have spoken to 3 Oticon customer service (?) reps and each told me that any warranty repair/replacement would only be at the place of original purchase. If I were to go to another audiologist, the repair/replacement would be at my expense. How is that a warranty? If you purchase a car in Ohio and move to Georgia and need a warranty repair, would you expect the car manufacturer to tell you to go back to Ohio where you bought it to get it fixed? Oticon's warranty policy does not cover the product. If you seek a good hearing aid, Oticon has some. If you seek a company that stands behind their product-Oticon does not.

Within six months of purchasing my Oticon hearing aids, one of the batteries would not charge. Numerous calls and emails go unanswered after waiting a month for a warranty replacement battery. Very disappointed, would not recommend because of the poor support.

Garbage, simply a scam. They are great until you purchase them then the "support" literally evaporates and they act like you are just an inconvenience. Even trying to get a hold of any support everything is confidential and they won't allow you to speak to the people that can actually help. Any other brand I've had people are readily available or can at least point you to a helpful human.