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Osum (osum.com) has 44 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kenneth D.
Osum has been an invaluable asset for my startup journey. Its comprehensive reports and insightful analysis have empowered me to navigate the market landscape with confidence. It's like having a seasoned advisor by my side, guiding me towards success. Highly recommended for fellow entrepreneurs!
Anthony F.
This platform has completely transformed the way I approach market research. The insights provided are incredibly detailed and actionable, allowing me to make data-driven decisions with confidence. I love how easy it is to generate custom reports tailored to my specific needs. It's like having a dedicated research team at my disposal 24/7. I can't recommend it enough!
Cody H.
As a marketing professional, I'm always on the lookout for tools that can help me better understand my target audience. This platform has become an indispensable part of my toolkit, allowing me to delve deep into customer insights and competitor analysis with ease. The ability to generate detailed reports on demand has saved me countless hours of manual work. Highly recommended for anyone in the marketing field!
Gainet
Please read carefully the different plans: some offer a 7 free trial, some will lead you to pay immediately the full amount. And to understand in which one you will be, you need to read very very carefully the page.
Response from OsumMay 9, 2024
Hi Gainet, thank you so much for your feedback - we have listened to what you and some other users have shared. We understand and appreciate that there was some cause for confusion here. We have now overhauled the sign up experience so that the 7 day trial is the main action and the option to skip the trial and subscribe is explicitly visible as a secondary action. What you experienced will no longer be a an issue for anyone ever again. To show you our appreciation, we would like to offer you a complementary month of access to Osum. You are invited to reach out to us via the support chat on the website whenever you are ready!
Tony P.
I've been using this platform to conduct market research for my startup, and it has exceeded my expectations. The detailed reports and analysis have helped me make more informed decisions and pivot my strategies when needed. It's like having a virtual consultant guiding me every step of the way. I would definitely recommend it to other entrepreneurs.
Response from OsumApr 25, 2024
Thank you for your positive review and for recommending Osum to other entrepreneurs! It’s great to hear that our platform has been instrumental in guiding your decision-making and helping you pivot your strategies effectively. We are committed to delivering comprehensive and easy-to-understand market research reports that serve as valuable tools for businesses at any stage. We're glad that Osum feels like having a virtual consultant by your side. Our goal is always to provide insights that are both actionable and accessible, allowing you to focus on growing your business. Your success is a testament to what we strive to achieve with our service. If there are any specific features or additional types of analysis you would find beneficial as we continue to enhance our offerings, please let us know. We look forward to supporting your startup's journey and hope Osum continues to be a part of your success story.
Frank B.
I was skeptical at first, but after using this platform for just a few weeks, I'm blown away by the depth of insights it provides. The ability to access real-time data and competitor analysis has given me a competitive edge in my industry. I've already started to see an increase in leads and conversions, thanks to the actionable recommendations offered by the platform.
Response from OsumApr 25, 2024
Thank you for sharing your exceptional experience with Osum! We are thrilled to hear that the platform not only met but exceeded your expectations, providing you with the deep insights that have already begun to impact your business positively. It’s gratifying to know that the real-time data and competitor analysis have given you a competitive edge in your industry. We're particularly pleased to hear about the increase in leads and conversions resulting from the actionable recommendations our platform offers. Our team works hard to ensure that the data we provide is not only comprehensive but also immediately applicable to your business strategies. We appreciate your initial skepticism and are even more grateful that Osum has been able to demonstrate its value to you. Your feedback motivates us to continue enhancing our services and ensuring that our users can always expect to receive cutting-edge market insights. Should you have any suggestions or need further assistance to maximize your use of the platform, please do not hesitate to reach out. We look forward to continuing to support your business’s growth and success!
Donald L.
I've tried numerous market research tools in the past, but none have come close to the level of detail and accuracy provided by this platform. The SWOT analysis alone has helped me identify key areas for growth and development in my business. Plus, the buyer personas have allowed me to tailor my marketing strategies more effectively. It's like having a secret weapon in my arsenal!
Response from OsumApr 25, 2024
Thank you for your glowing review and for sharing your experience with Osum! We are delighted to hear that our platform stands out in terms of detail and accuracy compared to other market research tools you've tried. It's fantastic to know that the SWOT analysis has been particularly helpful in identifying growth opportunities for your business, and that our buyer personas have enabled you to fine-tune your marketing strategies more effectively. Your feedback is incredibly valuable as it reinforces our commitment to providing top-tier market research tools that can serve as a "secret weapon" for our users. We’re glad that Osum is playing a crucial role in your strategic planning and marketing efforts. We aim to keep delivering actionable insights that can significantly impact your business's success. If there are any other features or data insights that would enhance your experience further, please let us know. We are here to support your ongoing growth and success in every way we can!
Peter
BEWARE. I signed up for the 7 day trial and my credit card was immediately billed. All attempts to get in touch with Osum (email, Facebook chat) have been ignored. Do not give your credit card details unless you want to be billed immediately. Update - Osum only replied after I had posted this review online, despite what they state below. They did not reply to email nor FB within 5 days. They have refused my request for a refund, because I downloaded the "trial" data into a PDF. Update2 - Adam from Osum asked me how they can make the website clearer, so that people don't get confused like I did. It looks like they have made some changes now so that it's clearer. Good to see.
Response from OsumApr 17, 2024
UPDATE (2): Hi Peter, thank you for your honest feedback. We've listened and made significant updates to our sign-up process. Now, the 7-day trial is prominently featured, and the option to skip the trial for immediate subscription is clearly outlined as a secondary option. We're confident these changes will prevent any further confusion. As a token of our appreciation for your feedback and to make up for the inconvenience, we’re offering you a complimentary month of access to Osum. Please connect with us via the support chat on our website when you're ready to claim it. Thank you for helping us improve! --- SUMMARY UPDATE (1): As per the pricing page on https://osum.com/pricing the 7 day trial is available exclusively for our monthly Pro and Expert plans. However, a 7 day trial is not available for the monthly Business plan or any annual plans. This user signed up for a Business plan where on the checkout it explicitly states they are to be billed immediately. Despite that, in case of any mistakes, we offer a generous refund policy: Refunds can be requested within 7 days post-trial (in case a user forgot to cancel) or from the start of a subscription without a trial, provided usage does not exceed 3 reports viewed or any PDF exports. This user used significant account resources (more than 3 reports or any PDF exports) therefore was no longer eligible for a refund. User also makes a contradictory claim: Supposedly we did not reply, when in fact the records show there was a reply, which he confirmed in his review - that he was not eligible for a refund. ----- Hi Peter, Thank you for your feedback, and I’m sorry to hear about your frustration. I want to assure you that we take your concerns seriously. Upon reviewing your issue, I can confirm that we responded to your queries within a few hours on the same day you reached out. In fact our typical response time is 30-60 minutes. We strive to provide timely and effective support, and our chat logs reflect our commitment to this. Regarding the billing, we aim for transparency in our pricing and plan differences, as detailed on our detailed FAQ on https://osum.com/pricing#faq As explained in our chat, the 'Try Now' option is available for our Pro and Expert Monthly plans, designed for a trial experience without immediate charges. Other plans, such as the Business Monthly and all Annual plans, are standard subscriptions without a trial, which is clearly indicated on our pricing page. Furthermore, even if you started a subscription without a trial, we still offer fair refund options within the first 7 days for customers if they did not exceed the typical trial limits of 3 reports or any PDF exports. You exceeded these limits. As you were offered in our chat, I’d be happy to extend this to you again. We can reactivate your access and add an extra month at no additional cost to you as a gesture of goodwill. Just let me know in our chat and will be happy to activate it for you immediately upon confirmation.
