David
Scheduling was needlessly tedious
Scheduling was needlessly tedious. You go through the process of selecting a date and how many hours of cleaning you would like, only to have to repeat yourself while filling out more documentation and again in email trafficking between the staff. Didn’t get scheduled until a week after my selected date even though the date showed available on the calendar. Then at the end of it all the areas I specifically asked to have cleaned were left untouched.
Response from Oso ServicesFeb 16, 2024
We're truly sorry to hear about the challenges you encountered with scheduling and the oversight in addressing your cleaning preferences. Your satisfaction is our utmost priority, and we're committed to ensuring you're completely happy with our service. It's disappointing to hear that we fell short of your expectations this time. Our aim is to provide a seamless process through our intake forms, backed by our 100% satisfaction guarantee. We genuinely weren't aware of the issue, but we're enthusiastic about making it right! Please don't hesitate to reach out to us so we can promptly address your concerns and ensure you're delighted with our service. Thank you for sharing your feedback; it's invaluable in helping us improve our services and serve you better.