OSM WorldwideReviews of osmworldwide.com

Ordered a DVD from an Amazon seller. The item shipped from DC to Memphis. (Normally 2-3 day delivery time) OSM shows multiple scans at 6 anonymous facilities over a 9 day period. Twice I was notified it would arrive by 8;00PM tomorrow. Then they said it would take another 6 days. I canceled the order. I will not buy from another seller using OSM.

This is the worst delivery company of all time. This is the 2nd time I have been forced by a company to use OSM- I am never given a choice. Current pkg started out in Pennsylvania August 29. My current pkg is sitting in Illinois since August 31 at 7:30pm. It is now Sept 3 at 4pm in Omaha & my pkg hasn't moved. It has been my previous experience that OSM pkgs take at least 10 days to reach any address in the US. At least with USPS or Amazon or UPS or FedEx you know it usually is only 3-6 days. OSM seems to be hooked up with USPS, which is sad because USPS is generally reliable for pkg delivery. But OSM does NOT work weekends it looks like. Previous pkg was not shipping during a holiday. So all I can do is put in a bad review about OSM because I can't make the other companies stop doing business with twr

If I could give it zero stars I would! My package arrived in Dallas Texas 13 days ago and usps STILL HAS NOT RECEIVED my package. I’ve let several inquiries at their customer service email (of course they don’t have a phone number) and no one is responding! Dallas is four hours away from me I’ll gladly go get it but there’s no way to actually speak to a representative. I’ll be doing some research from this point forward because this entire process has been so stressful. Any seller that has ties with this company will not have a me as a customer !

They currently have 2 of my packages and both should have been delivered to me by now. The tracking information hasn't changed in over a week. I opened PayPal cases on both items. This place needs to be shut down. They are hideously bad. After reading multiple bad reviews, I know I will never receive my items.

Hey OSM it’s cool don’t worry about my package! I’m gonna file a claim as soon as you miss the delivery guarantee and you’ll definitely feel that one way or another. Thanks for nothing

Tracking is incorrect, company lies about status, Customer Service copies and pastes boilerplate from the website when inquiry is made. Different Customer Service agents give wildly different reasons for delays, and use phrasing like, "Hopefully, it will be delivered by...", and "It appears to be lost in transit...", none of which gives hope that their "data-driven" service is any less fictional than their parcel status reporting. Most recent experience: item shipped 24 July was received in Secaucus, NJ on 27 July...and has now been there for over a month. OSM denies they have it, claims Secaucus is NOT a facility, but just "a zip code." Status shows "Picked up by shipping partner"; guess who "shipping partner" is: OSM Worldwide. Two Customer non-Service reps say " Picked up" doesn't really mean what the entire English-speaking world thinks it means...turns out it means "logged into the system". Who knew? Worst service ever.

I can’t tell who sent me the package or if I received it. All I have is ISN Worldwide and a tracking number which tells me nothing. Did I receive the package or no t?

Ordered a book on EBay July 23, picked up by OSM on July 24, and been sitting in Secaucus, NJ ever since. No movement whatsoever. It’s just a used book, but it’s important to me, and was supposed to be given as a birthday gift. Now I wonder if I’ll ever see it. Maybe if EBay and Amazon have to refund or gets enough complaints for packages not received, they’ll stop using this obviously terrible company as a “shipping partner.” Now I know to look out for OSM and avoid, avoid, avoid buying anywhere online that may be using them. How naive I was to think USPS handled it all. I know we complain how the post office can be slow, but they are a dream compared to this service. **UPDATE** To be fair, I did finally get my book. It was three weeks past expected, but they finally moved it along.