Bill S.
Beware no credit or refund for canceled trips
We booked our trip over a year ago and pre-paid in advance. Mahmoud was very professional through the process but when we canceled out of concern for our safety given the violence in the region, he refused to grant any kind of refund or even credit forward future trip, despite incurring no cost for our canceled trip.
Response from Osiris ToursNov 3, 2023
Hello and thank you so much for your feedback. We are sorry to hear that you canceled your trip with us. We understand that you decided to cancel your confirmed trip only a couple of days before the trip start date. We fully understand and respect your decision. However, the trip was nonrefundable when canceled only a couple of days prior according to your itinerary and trip terms and conditions. This was already communicated to you as soon as you booked your trip, and we offered you the opportunity to get travel insurance once you booked your trip with us to protect your trip in such a scenario. We understand your apprehension regarding the ongoing conflict in the Middle East. However, it’s crucial to note that your booked trip with us was to Egypt. Your Egypt trip with us included tours to Cairo, Luxor, and Aswan. All of these locations are located hundreds of miles away from the borders, and there was no direct impact on the safety or logistics of your trip. We have already done our best to explain this and informed you about the current situation in the areas we are offering tours, and already informed you that we have clients touring all the sites in your itinerary with no issues at all. But you still decided to cancel your trip only a few days before your arrival day. Thank you very much for taking your time to provide us with your important and valuable feedback. We will be looking forward to working with you again in the future and we can’t wait to plan your next trip.