The product is great. However, the company has issues with keeping the product in stock. Hard to reap the products' benefits if it is out of stock ... and we are subscription customers!
Response from Orphic NutritionAug 25, 2022
Hello Eric, first of all, thank you so much for taking the time to share your experience with us. We value our customer's feedback and we take the issue you shared seriously.
We know that you've been waiting for our Ashwagandha Capsules to be available in our website and you have subscribed for the product. We've experienced issues with keeping stocks in the fulfillment centers and since we aren't able to ship inventory, we got out of stock of this product.
We would like to let you know that the product is still available. However, not on our website but on our Walmart store.
Here is the link to the product page:
https://www.walmart.com/ip/Orphic-Nutrition-Ashwagandha-Capsules-Stress-Relief-Supplement-with-Black-Pepper-90-Count/648906268?athbdg=L1400
We have also reached out via email to confirm your new schedule for the subscription and if you would like to switch to Ashwagandha Gummies instead.
Once again, we apologize for the inconvenience this has caused you and we’ll get this taken care of as soon as we confirmed your decision.
Thank you for your patience and we look forward to hearing from you soon.
The Orphic Nutrition Team
KH
Kim H.
Won’t Order from Orphic Nutrition Website Again!
I ordered the weight loss bundle and only received two of the items. I reached out to customer service and was told via email the the fat burner was shipped out from a different warehouse. The email provided the usps tracking. That tracking stated that the item was delivered on Saturday, June 12th in my mailbox. Nothing. I cannot locate the fat burner bottle. I will never order from the Orphic nutrition website again. The products are good but I will just stick to ordering them from Amazon. Now, I have to find a substitute for the fat burner that is lost.
I see the reply and I don’t want the replacement for the lost fat burner. After I did not receive the item I contacted the post office. They told me to check with the mail person to check the mail ones. He checked over 100 mailboxes and could not find the item. I did my due diligence trying to find the product before writing he review. Please do not send the replacement. I found another brand that I can use in my weight loss journey. The problem ordering from the website is that one shipment was sent Fedex and the other usps because it came from a different warehouse. I am out of good money purchasing a bundle that will not be effective for me. I wish I could return the other two bottles but already opened since Saturday, June 12th. As I stated before I will not order any of your products again!!!
Response from Orphic NutritionJun 15, 2021
Hey Kim! First of all, thank you for reaching out to us regarding your fat burner bottle. We've checked the tracking details of your order and according to it, your fat burner bottle was indeed delivered in/at your mailbox last June 12th. However, we would like to apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered but you can't find it, USPS may have placed it in a safer location. We would recommend that you check the following:
-Mailbox
-Porch
-Garage
-Any area out of potential weather hazards
-Exterior doors and any locations where the package could be placed
-Check your mailbox again as some packages come separately from your regular mail.
-Check with others in your house that may have accepted it.
-In rare cases, package may show as 'delivered' but could take additional 24 hours.
As a protocol, If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
However, as our valued customer, your feedback is super important to us. We would like you to know that we would definitely make this right for you and will resolve this issue ASAP.
You do not have to contact USPS anymore as we have processed a replacement for your fat burner bottle.
We will update you once the shipping details are already available.
Once again, we would like to apologize for such experience.
Should you have any questions or concerns, please feel free to let us know. We would be more than happy to help. :)
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Hey Kim! We would like to say sorry for what happened with your package. We totally understand your frustration that although you've given effort in looking for the package, you were still not able to find it. And we respect your decision with regards to the replacement. However, we would like to make it up to you and do something to resolve the issue. You do not have to return the products to us as we have issued you a full refund for your purchase. You should be receiving an email notification about this as well.
Once again, we are terribly sorry for the inconvenience this has caused you. Rest assured we will do our best to prevent the same issue from happening again in the future.
If there's anything else we can help you with, please do not hesitate to let us know.
Thank you so much for taking the time to share your thoughts with us.
