OrnamentusReviews of ornamentus.com

If you have a size exchange or return to make it really is over. I purchased a bracelet that was too big so I wanted to exchange it for the right size, I sent them and email and also filled in the return formular, I got no answer whatsoever, even a message from AI would have been helpful. I also reached out to their instagram and asked them about the size exchange and gave them my order number, I was completely ignored again. Only solution I found in here (trustpilot) was to contact my bank to get my money back because bracelet is simply too big to use. After a long process of providing evidence and my bank trying to contact them I got my refund. It's really been a nightmare to go through so much for something that could have been resolved immediately if they had just replied my messages or even checked that return/change formular they provide.

Rücksendungen müssen auf eigene kosten nach Amerika versendet werden! Seid vorsichtig, da es sich um dropshipping Produkte handelt!!!! Nicht weiter zu empfehlen.

I asked for an exchange due to sizing issue, but customer service only replied to me once and never again. Definitely will not be buying from this garbage company again.

Unfortunately you have to send the items you want to return to the US! No German return possibility. I was distracted by the phrase "designed in Berlin." Unfortunately, customer service hasn't been very helpful so far. I'm still hoping for a solution! But be careful in the meantime!

Very disappointing experience with Ornamentus. My order (worth around 100€) arrived already damaged, and the packaging was not in good condition. Additionally, items that were advertised on the website (such as free stickers and a jewelry pouch) were completely missing. The biggest issue is the product itself: the necklaces look very different from the pictures on the website and feel extremely cheap compared to what is shown in their ads. When I contacted support, I was offered only 30€ store credit instead of a proper refund, which is not acceptable considering the order value. The only other option was to return the items to the USA at my own expense, which would cost around 30–40€ from Austria – a very high cost just to return the products. This makes returns very difficult and feels unfair for customers in the EU. Also worth mentioning: my previous review was reported and removed, which is concerning. Overall, I cannot recommend this shop. Be careful before ordering.

Order never arrived. Made multiple attempts at contacting customer support and never received a response. Had to request a VISA chargeback via my bank to get my money back.