neminem
Bad customer service
I bought an ar9 kit and jig from Ormond arms and it was delivered in early February. The jig I received did not fit with the lower. I sent pics and video to Ormond and they confirmed that the jig was not fitting the lower. I was told that the lower style has been changed and that they contacted the jig manufacturer and were going to get the problem resolved. 2 weeks later I received an email telling me that they haven’t forgotten about me and that the jig was being worked on. When Ormond emailed me to tell me what was happening I thought it was great. So I was willing to wait. Then the pandemic hit so I figured that Ormond might not be open or were working at reduced capacity. In late March I received solicitation emails saying Ormond was open for business and shipping. So I emailed asking where was jig was. The first email got no response so I emailed a week later. Ormond got back to me and said they were looking into it and would get back to me “in a few minutes”. Then I never heard from them again. It’s now mid June. I emailed again asking what’s going on with my jig. They will not respond. I have been more than patient with this company. Ormond arms has absolutely incompetent customer service and they obviously do not stand behind their products. They admitted to a mistake and will not follow up to make sure that mistake is corrected. I wish I had bought from someone who has a clue how to run a retail business. In my opinion Ormond arms is a terrible company and I would strongly recommend not buying from them.