OribeReviews of oribe.com

I placed two separate orders. One arrived fine. The other did not. I contacted Oribe about sending it back so I can have it replaced and they completely ignored me after countless emails. I have a speech disorder so it is time consuming and uncomfortable for me to make phone calls which is the only reason I have not called. I have emailed over 5 times. I just really can’t believe how they have been blatantly ignoring every single email I have sent them. I am offended and I feel completely disrespected and belittled. How can a company ignore a customer after receiving a faulty item? Very unprofessional company and I will share my experience on every platform I discover. I am very saddened about this experience. Very tacky to do this to a customer over one product. If you have an issue with an order do not expect a reply. Their items are high end priced yet their behavior is the total opposite.

Expensive and worth it, at a salon the owner mentioned how good my hair smelled.

My original order took two weeks before I found out it was returned to sender. I contacted Customer Support and they actually got back to me quickly to let me know this and asked if I wanted a refund or the product. I informed them to refund my money as I purchased product elsewhere. Amazing I received the product without 3 days and no refund. I asked for a return label, since I should not have to pay to return the items and now they won’t return my emails. Go figure.