Joe
Consider Looking Elsewhere
Apr 21 You say I'm the one costing you money with this review but I feel that it's really due to overall lack of customer service. You keep doing what you want not what I have asked. In my opinion you have only done one thing partially right through all of this. Problems I see: *Order placed and charged immediately - FTC 30-day rule is the gold standard, unfortunately it doesn't apply to seeds but that doesn't mean it shouldn't be followed *I originally requested the order cancelled if you couldn't ship them by the end of Feb. You chose to move it to processing before the end of Feb and not ship until Mar 17. If you would have originally done as requested we could have saved a bunch of hassle and time *The order received email says orders processed twice a week which isn't true. Most people don't mind waiting as long as you're straight when setting the expectation *You edited my post on the website to make it appear it was my fault for not checking my spam folder than you taking responsibility. At that point it was the only response I received from multiple emails, texts and a call before posting on here. I don't like doing all this publicly *Until delivered the package is the sellers responsibility. If it goes missing before delivery the shipper (seller) is the one who has to file the claim. I'm fairly certain using my confidential customer information to create a USPS account and open said case is illegal. You actually checking into it was the one partially right thing even though you used my information to do so I have requested a refund through this whole thing since you didn't cancel the order as requested yet I still have to email you to ask about it again? Can't you just send me the information? I'm sure I'm still going to have to pay for return postage anyway. "This review has costed me Thousands, it's not about $$, it's about principle". I guess the principle is more important than working it out with the customer. Apr 14 Ok...finally shipped more than a month after I ordered which still doesn't change the fact it's past the time I could have used them for this season. Why would I buy seeds to sit around for almost a year degrading before I can use them? It's more than 2 months since I ordered and I still don't have the seeds. The USPS losing them does not fall on me to fix nor should I be charged for something I never received. Surely when you yourself order something if it never arrives you don't expect the seller to say "sorry we put it in the mail it's your problem now"? Mar 9 I ordered 3-4 times previously but for some reason this last has been an awful experience. I ordered on Feb 11th and still no seeds. The order email received clearly says "BE AWARE THAT WE PRINT SHIPPING LABELS IN BATCHES, once or twice each Week, then Process them during that time. So do not worry if Tracking shows no Movement for the 1st couple days." About 2 weeks later I start sending emails as I never received a shipped email. I try text for 2 days, try leaving a voice message still no response. I finally post to the web page asking if they can't ship it please cancel my order. Of course that gets a response but my comment is moderated to say only "Where is my order?" without anything that would make them look bad and says I should check my spam folder (I pointed out in the post I already had checked it). Yeah, don't work on my order at all and try and say it's my fault because it must be in my spam folder. Magically that same day I get a shipping number email on Feb 27 without any other acknowledgement there was any problem what-so-ever I have the shipping number but even the USPS site still says it's in pre-shipment so as far as I know it STILL hasn't shipped. Or even if it actually did ship it sure hasn't made it here for at least 11 days, I know priority mail doesn't take that long I'm not knocking their products, which in the past have grown well for me. However a small business runs on it's customers and it's promises, this time I feel like they failed both. I shouldn't be the one spending time trying to find out what is going on because nothing is happening with my order and I'm being left in the dark. No reasonable response to why hasn't my order shipped or anything At this point I would like a refund and maybe I'll try next year's growing season and look around at other vendors. I really don't feel I should be paying for something I don't receive or can't use in time for this season when I clearly started the process early enough for them
Response from organicalbotanicals.comMay 3, 2020
UPDATE *2 - DELIVERED: https://imgur.com/a/LUJ0q1I (after Postal service held in it's possession in NC, for almost a MONTH (from 3/23 to 4/19)!! THIS IS WHY I TAKE SCREENSHOTS, BECAUSE IT SHOWS NO RECORD OF THIS: https://imgur.com/a/rMtkgjU (notice the Tracking Number Never Changed). -'Order placed and charged immediately'- That is simply how Paypal, the Card Processor, has always worked. We don't choose when to charge you. You *I originally requested the order cancelled if you couldn't ship them by the end of Feb. You chose to move it to processing before the end of Feb and not ship until Mar 17. If you would have originally done as requested we could have saved a bunch of hassle and time. - WE HAVE NO CONTROL OVER WHEN AN ITEM GETS MOVED TO 'PROCESSING', (which happens automatically once Payment is received) YOU COULD HAVE FILED A DISPUTE WITH PAYPAL AT ANY TIME DURING THIS PROCESS, REGARDLESS OF ORDER STATUS!! All buyers are PROTECTED UNDER THEIR POLICIES. *You edited my post on the website...' WE ONLY EDIT POSTS IN ORDER TO PROTECT SENSITIVE INFORMATION - WHICH INCLUDED YOUR ADDRESS, PHONE, AND EMAIL. WE DO NOT OTHERWISE ALTER POSTS INTO SOMETHING THAT IS UNTRUE' 'I'm fairly certain using my confidential customer information to create a USPS account and open said case is illegal.' - WE NEVER OPENED A USPS ACCOUNT WITH YOUR INFO, THAT WOULD BE IMPOSSIBLE, BECAUSE IT WOULD REQUIRE ACCESS TO YOUR CREDIT CARD INFO, WHICH PAYPAL NEVER SHARES WITH MERCHANTS - PLEASE READ THEIR POLICIES. 'I have requested a refund through this whole thing since you didn't cancel the order as requested...' - IT IS NOT REQUIRED FOR US TO CANCEL THE ORDER, FOR YOU TO REQUEST A REFUND (which you do through Paypal, NOT US). ALSO, IF YOU SIMPLY WOULD READ OUR TERMS OF SERVICE, YOU WOULD SEE IN OUR REFUND POLICY, THAT WE PAY FOR THE RETURN POSTAGE ON ALL RETURNS' HAD YOU JUST CONTACTED US THROUGH OUR CONTACT-US PAGE IN THE 1ST PLACE, WE COULD HAVE AVOIDED ALL THIS. (as stated in our Terms, we sometimes cannot reply to all emails during peak season). IF YOU LOOK AT YOUR TRACKING NOW, YOU'LL SEE THIS: https://imgur.com/a/LUJ0q1I ---------------------- UPDATE *1: I appreciate the Update. Good job! The reason why we say "sorry we put it in the mail it's your problem now" (which we NEVER SAID, BUT ONLY puts into question your ability to understand Logistics) is because IT WOULD BE ILLEGAL OF US because it's YOUR PROPERTY that YOU paid for!! (if it's NOT YOUR PROPERTY, then why leave a Review?) Is that so hard to understand? We tell ALL CUSTOMERS if they arrive too Late for them to Plant that season, to let us know, and we are glad to REFUND/CREDIT 100%. (besides, poppy seeds stay Viable for over 2 years at Room temp, and indefinitely in the Freezer). - You obviously didn't take our advice by Contacting your Postmaster, because you would have realized that there's an Answer (and perhaps up to $100 of Insurance) for you. - Allow me to HOLD YOUR HAND: https://usps.force.com/emailus/s/ CLICK ON "Where's my Package" - Fill out the Forms (don't worry, I filled everything out for you already, and submitted it (so the USPS SHOULD BE CALLING YOU SOON (sorry, I had to pretend to be you, but that's the only way I knew it would get done) - PROOF: https://imgur.com/a/BPofVbe - I hope they can help you. If so, feel free to return the seeds for a refund (PLUS $10 for your troubles) even though this review has costed me Thousands, it's not about $$, it's about principle. (I just wish everyone had them). I can guarantee, they will remain perfectly Viable for next year. Nature does it every year. (keep them in Fridge or Freezer for higher viability). If no good. Call me for a refund. ----------------------ORIGINAL REPLY: YOUR ORDER was SHIPPED ON 3/17/2020 - it appears as though it may be LOST, but NOT BY US!! AS YOU CAN SEE BY THE PROOF PROVIDED HERE: https://imgur.com/a/rMtkgjU -Unless you think we have some magical ability to HACK into USPS and make it appear as if they've received the package, then it LEFT Sorting Facility in SEATTLE, WA on 3/17 @9:30pm, then ARRIVED in GREENSBORO, NC Dist. Center on 3/19 @7:54pm, and is still "IN-TRANSIT" (in which case, would mean, we'd be committing a FEDERAL CRIME, AND YOU SHOULD Report us to THE AUTHORITIES immediately), then PLEASE call your Postmaster, & leave USPS a Negative Review). Once you've confirmed everything, I'd appreciate if you could REMOVE (or edit) THIS REVIEW here on TrustPilot, (WHICH COSTS us CUSTOMERS every day). ***FACT: (PERCENTAGE OF CUSTOMERS WITH SIMILAR ISSUES, WHO CAME BACK TO EDIT THEIR REVIEW?: 1%) Thanks! - ORGANICAL BOTANICALS [NUMBER OF ORDERS THAT COULD HAVE BEEN FILLED WHILE DEALING WITH THIS CASE: 37]