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Oreo (oreo.com) has 135 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Adam R.
Just purchased regular Oreos , there was hardly any filling in the cookies, now they are selling double filling Oreos which are just normal Oreos ! They think they are so slick , do they think the American buying public are that dumb ?
Louise
Absolutely appalling to have certain words printed on these Biscuits, my kids eat these for goodness sake, definitely not appropriate. Biscuits do not have anything to do with sexual orientation so keep it that way. Oreo Biscuits will not be eaten in my house again
customer
I just got off a phone call to Oreo at 1-800-622-4726 to ask a simple question as to whether Oreos contain Diacetylene. I am a Scientist. The person who answered the call started by asking me to much information about myself. She said if it isn't listed on the ingredients, it isn't in it. I told her that isn't true, as ingredients are often listed non-specific, such as artificial flavor or Bio-engineered food ingredient. Not only was she avoiding my question, she became hostile and ultimately hung up. The reason I asked was that Diacetylene is highly questionable as an ingredient. Teflon or Polytetrafluoroethylene (PTFE) claimed to be harmless for decades. Today it is not considered harmless, but deadly.
Lisa
TERRIBLE CUSTOMER SERVICE! I ordered cookies for an event and indicated I needed to receive them by a certain date or to cancel. I received an automated email indicating that a response would be received within 24-48 hours, but never received a reply..it has been a week now since I sent the emails. I then called customer service and asked to cancel. Rep indicated no one had started on my order, but she would have to email production to ask them to cancel and would get back with me. I called the following day and production said cookies were already made, but there was no guarantee when they would ship. If the cookies were not processed when I originally called why would they make after cancellation was requested? The rep I spoke with was the most argumentative person and made no effort to assist me. I requested a supervisor multiple times and rep refused to transfer me to one. I requested multiple times to please cancel order or ship since they were ready. Please note I also paid almost $30.00 in expedited shipping to have the order received by the event. To add to my frustration, the Oreo phone system is set up to only transfer you to the person you talked to in the past, so it is impossible to get another rep when you are dissatisfied with the service. As it stands now, it looks like I will be unable to cancel my order and it will arrive after the event. I guess my only recourse now is to contact my credit card company and hope I can get resolution. I have emailed, left voicemails, called 6 times and spoke to the same rep with no satisfaction! DO NOT order from Oreo!! Nothing but frustration and a very unhelpful combative rep!
Andre C.
How come in your commercial you use a black Santa to market your black cookie?🍪 asking for a friend
Julie Dunn E.
Ordered custom OreoID oreos in early August for my new business. I paid for expedited shipping because of the heat and still when the shipment arrived many of the individual boxes were open and the blue "sprinkles" on the oreos were all over the shipping box. It was a mess - only a few of the oreos were even usable. I reached out to Oreo Customer Service more than 10 times and sent pictures of the damaged goods and they have done NOTHING! One response said - "Sorry- I have been on vacation - send the pics again" -- then crickets. NEVER AGAIN - don't waste your money. The customer service is WORTHLESS!
Lori H.
You changed the recipe for the original OREO....WHAT A DISGRACE
mary T.
These take an incredibly long time to come. Order at least a month in advance. They don’t tell when ordering they only ship mon-wed, it’s listed on the faq page but no where when your ordering. The processing time is 8-10 business days and they have all kinds of excuses for going over that time and then if the do finish your cookies on Wednesday they won’t be shipped until the following Monday as they have to package them which apparently take a day as well but is listed nowhere in the “processing” time. Taking a month to get 65 cookies is a bit much.
