OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceDec 28, 2022

Dear Jason, Thank you for taking the time to share your concerns and feedback with us! Please be informed that we strive to provide every member with a reliable and secure space for online communication where honesty and transparency are our primary focus. We do not tolerate violations such as scam so we always do our best to make sure that our members follow the terms of our platform. It happens that some banks are worried about the safety of their customers and sometimes they may take additional precautions before they approve certain transactions for different online platforms they are not familiar with. On the other hand, it is a standard procedure to request additional confirmation from the customer in some cases and that does not indicate that the platform itself is not legitimate. Unfortunately, we do not have your contact information in order to check your account and understand what happened exactly. If you have any specific questions - please contact us via [email protected]. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceDec 23, 2022

Dear Warren, Hello and thanks for finding time to submit your review. First of all, I'd like to draw your attention to the fact, that our platform is completely legitimate, as we work in accordance with international law. Yes, we carefully approve all the members to be registered on our website. Our members’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the member you look at in the profile pictures is the person you are corresponding with (such profiles have a label “Validated member”). However, we do not pay the members for communication with users and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on her/his behalf, we fine the Partner and immediately delete the member’s profile. Should you have any questions, please contact us via [email protected] Best regards, OrchidRomance Customer Support

Response from OrchidRomanceDec 23, 2022

Dear Member, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible. When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore, our members sometimes hire professional photographers to have the best pictures in their profile. We try to make sure that all the validated members are real and interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. In case you have other feedback for us, please don’t hesitate to contact us at any time via [email protected]. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceDec 6, 2022

Dear Nor, Thank you for leaving us a review. We are sorry to hear you have such an impression about our platform. We would like to inform you, that we check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid. If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated. Furthermore, we cannot control what people are talking about in their chats for privacy reasons. Members are telling you what they want to say, it doesn't depend on us. Contact us via [email protected] if some questions pop up. We will be glad to assist you. Best Wishes, Orchidromance Customer Support

Response from OrchidRomanceDec 2, 2022

Dear Bryan, Thank you for taking the time to share your concerns and feedback with us! Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceNov 26, 2022

Dear Member, Thank you for taking the time to leave us a review. In comparison with the free websites, our website provides the highest standards for data protection, offers 24/7 support, and reacts to any reports or complaints of our customers with the investigations. Additionally, all the female members on our website are fully validated - their background and intentions are checked prior to their profiles being created. Therefore, you can be sure that you are talking to absolutely real members. None of the free websites can provide you with the same level of security and privacy, but such efforts towards our customers demand the input from our end. Therefore, we made our services paid within the reasonable limits, to keep the website and all the departments that work for you as effective as they are. Contact us via [email protected] if some questions pop up. We will be glad to assist you. Best Wishes, OrchidRomance Customer Support

Response from OrchidRomanceNov 25, 2022

Dear Marc, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact us at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User"). Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, OrchidRomance Support Team

Response from OrchidRomanceNov 23, 2022

Dear Phil, Thanks a lot for submitting your feedback! It is regret for us to hear such a bad comment, however, we would advise you to contact us and inform us about the difficulty that you have faced with. Also, please note that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website. We would like to emphasize, that we have never scammed anyone and our goal is to create convenient conditions for communication between all members. Should you have any additional questions, please contact us via [email protected] email at any time. Best regards, Orchidromance Customer Support