Dani K.
While shipping times were longer than…
While shipping times were longer than expected. I was experienced great customer service were they refunded most of my order and shipped remaining items free of charge.
Response from OrbisifyMay 10, 2026
Thank you so much for your honest feedback, Dani! We truly appreciate your patience and understanding regarding the shipping delays. While delays can occasionally happen due to shipping carriers or logistics processing, our goal at Orbisify is always to make things right and ensure our customers feel supported throughout the process. We’re very happy to hear that our customer support team was able to assist by providing refunds and shipping the remaining items at no additional cost. Providing responsive, fair, and solution-focused service is extremely important to us, especially for customers working on time-sensitive lighting and installation projects. Thank you again for choosing Orbisify and for giving us the opportunity to help resolve the situation. We truly appreciate your support and hope to assist you again with future LED lighting and architectural lighting projects! – Orbisify Support Team

