Orange InsolesReviews of orangeinsoles.com

Response from Orange InsolesJul 22, 2024

Hey Kyle! We are sorry to hear about your experience. One quick note: it is important to break the insoles in over several weeks to experience maximum relief. We want you to be happy! If you're unsatisfied, please reach out to [email protected] or call 517-349-3790 to begin the return & refund process.

Response from Orange InsolesApr 25, 2024

Bob, we are sorry to hear this happened! We have our technical team investigating why this may have happened. We just went ahead and refunded you the difference. Thank you so much for shopping with us & we hope you enjoy your insoles. Please do not hesitate to call 517-349-3790 with any questions or concerns.

Response from Orange InsolesMar 7, 2024

Hello John, we are so sorry for the poor experience! We were able to look up your order and refund your purchase in full. We checked all of our customer service emails and can't find an email from you or with your order number anywhere. :( We will further investigate why we did not receive your email so that it does not happen again. Thanks for giving us a try. Does that help? Sincerely, Owen Keenoy Orange Team 517-349-3790

Response from Orange InsolesOct 26, 2023

Teresa, we are so sorry for the experience and apologize they did not work! We want you to be happy with your purchase Please contact [email protected] or 517-349-3790 to start the return and refund process! One quick note: Orange Insoles can take time to get used to. We recommend wearing them in small periods of time and work up to wearing them all day over several weeks. Sometimes it takes time to get the results you are looking for. Also, did you remove the existing liner in his shoe? That is an important step for maximum comfort

Response from Orange InsolesJul 18, 2023

Hello Keith! We are sorry to hear you had a poor experience. The dense foam and pronounced medial arch provide the corrective action that many folks need for a long day of work. Did you remove the liner in your shoe? We want you to be happy! If you are not satisfied with your purchase, please let us know and we will make things right. Email or call: [email protected] OR 517-349-3790 Owen K Orange Team

Response from Orange InsolesApr 28, 2023

Hey Joe! We are so sorry about that. Did you remove the existing liner in your shoe? This is an important step to take in order to achieve maximum comfort. We want you to be happy! If you have any reservations about your purchase, please email [email protected] for assistance.

Response from Orange InsolesApr 13, 2023

Hello and thank you for your reply, We offer a 60 day guarantee. Please reach out to us and we will work with you. Since you are new with Orange we recommend wearing them a few hours a day building up to wearing them full time. It can take up to 2 weeks. We noticed you are less than 2 weeks. Let us know how you would like to move forward. Try a few hours a day as your body adjusts to the new alignment or start return process.