Belinda
Disappointed
I ordered Oasis creamy body oil for a friend and it looks separated. I don't want to give it to her like that.
Response from Opulent RadianceSep 9, 2025
Hi Belinda, Thank you for bringing this to our attention, and I completely understand your concern about wanting to give your friend a perfect product. Product separation can occasionally happen during shipping, and I absolutely get why you wouldn't want to gift something that didn't look right. I do want to express that I'm a bit disappointed in the review rating, especially since we immediately sent you a replacement and even upgraded the size at no additional charge once you contacted us. As a small business, we truly value the opportunity to make things right before a public review impacts our reputation. A quick message to us first would have allowed us to resolve this instantly, just as we did when you reached out. That said, I'm grateful you gave us the chance to fix the situation, and I hope your friend loves the replacement Oasis creamy oil! We stand behind our products 100% and will always go above and beyond to ensure every customer is completely satisfied. If you ever have any concerns in the future, please don't hesitate to reach out to us directly at [email protected] - we're always here to help within 24 hours. Warm regards, Je Opulent Radiance