Christopher S.
be prepared to wait
be prepared to wait. i should have known, when my bank caled asking if this was a fraud charge.... i STILL havent gotten my inserts. guess im out 50 bucks.
Response from OptiOutNov 24, 2025
Hi Austin Scott, This is Albert from OptiOut. We sincerely apologize for the frustration and concern this situation has caused. We want to assure you that this is a legitimate order, and we are here to make it right. Let me provide an update on your order #optiout2019 for the Prescription Ski Goggle Insert. You placed your order on November 8th with our free Standard Shipping option. As outlined in our shipping policy, custom prescription lenses require 3-5 business days for production before they ship and Standard Shipping time is 8-10 business days. Your order was completed and dispatched on November 13th, and a shipment confirmation email with tracking details was sent to you that day.(if you didn't find it, please kindly check your spam email folder.) According to the tracking information, the local carrier attempted a delivery on Sunday, November 23rd, but it was unsuccessful because the delivery address was listed as a business that was closed. The status was updated to "Delivery Exception, Business Closed." To resolve this immediately, we have already contacted the shipping carrier to request a re-delivery as soon as possible. We will also follow up closely to ensure your package reaches you. We understand that waiting can be frustrating, but the processing and shipping timelines for your order have been within the estimates provided at checkout. We truly hope this clarification helps and that you will soon have your inserts. Please feel free to contact us if you have any further questions - [email protected]. Your satisfaction is very important to us. (I also sent you an email and a txt message for your order update in case you lose something important) Thank you! Best Regards, Albert from OptiOut Customer Service Team [email protected] https://www.optiout.com