anon
Exceptional Customer Service
And that's my reason for choosing Optimus after much research and demo accounts at several firms. Shoutout to Jake, who very patiently and professionally answered all my questions and dealt with all sorts of technical problems I encountered with the platform/datafeed when I tried the demo account back in September-October last year. I opened a real account because of him. The actual account setup was somewhat confusing, with the account with Optimus and the account with FCM, but that hiccup was solved again by Jake. I feel like I'm in good hands at Optimus.
Response from Optimus FuturesJan 23, 2024
We deeply appreciate your kind words and are thrilled to know that our customer service, particularly Jake's assistance, played such a pivotal role in your decision to choose Optimus Futures. Feedback like yours underscores the value of our commitment to exceptional client service. Jake and our entire team are dedicated to providing comprehensive support – from answering intricate queries to resolving technical challenges. We're glad to hear that his patience and professionalism significantly impacted your experience during the demo phase and influenced your decision to open a real account with us. We understand that the account setup process involving both Optimus and the FCM, can be a bit complex, and we’re continually working to streamline this experience. It’s reassuring to know that Jake was able to guide you through this process effectively and that his support gave you a sense of confidence in our services. Your sentiment of feeling like you’re in good hands with us at Optimus Futures is exactly what we strive for with all our clients. We want to ensure that your trading journey is supported with the care and expertise you deserve at every step. Thank you once again for choosing Optimus Futures and for placing your trust in us. We look forward to continuing to support you and are here for any further assistance or questions you might have. Best, Optimus Futures