Callsign P.
Dream machine in a tiny box, built with care
I picked their Dusk II model. a small form factor powerhouse. Upon arrival, the PC was well packaged with multiple boxes layered with cushion between from the PC to the boxes like lasagna. I, myself, have experience with PC building for many years, and the reason why I went thru the pre-built route is because of the price, at the time, was well worth the pre-built over building it myself. And with this experience, first thing I did was crack open the case, looked at each components to make sure they are up to spec as what I ordered, checked out each fittings like screws and spacers to make sure they are tight, checked out there wire management, and made sure that nothing was broken during transit and all the packing material is out of the case. First thing that caught my eyes was the graphic card and its placement. Due to the nature of the case, it was slightly bent downwards as there are only 2 points of contact which is one spacer in the rear of the case and the riser cable suspending the graphic card leaving a huge gap below it giving no support to it, during transit, it has bent the case and shifted the graphic card out of place. Luckily, this is repairable. Most of the screws and spacers inside the PC holding all the components were loose and has to be re-tightened, however the case screws were comfortably tight. Wire management was super as I would not have done it in any other way. And every part was up to spec to what I ordered. Although the fulfillment time went past there advertised time, I rather have them take the time to make sure everything is done right and packaged well, which for me was Excellent, so when it arrives, it should be hassle-free. Computer booted up with no issues, and downloading applications that we generally use on a day-to-day basis and games was buttery smooth. Now having the PC running for more thank 2 weeks, I have not received any issues and it still runs as expected, buttery smooth, just like how it came the first day. In conclusion, in my opinion, based on the price, BEST deal for your money can buy. Although there were minor issues like loose screws and spacers, they are repairable, and these are the things that the company can improve on as customer reviews and feedback help drive the company to, hopefully, iron out these minor problems so they can produce even better built powerhouses to future customers. Customer service was quick and responsive. Thank you Ren!