OPT TelescopesReviews of optcorp.com

They claim they have great support. It is close to zero. IF you can get them on the phone after holding for a half hour it would be great. Most times it just hangs up on you. My $1300 scope was dropped apparently during shipping. First promised to replace it. Now won’t even answer an email. NEVER AGAIN!

I ordered 10 days ago but there is no any action from OPT Telescopes company, no shipment, no any information, no chat response, no email response so don't buy anything from that web page.

These folks must be going out of business. The stock indicated on their site is inaccurate. They charge upon order buy take weeks and months to ship. Near impossible to reach anyone and no communication on order status at all. Requests for info and/or refund are ignored. DO NOT SHOP ONLINE with these folks.

The worst online shopping experience I've had in 25 years. Google Shopping advised that there was stock of the product I ordered, OPT's website showed low stock. I ordered the product, received an order confirmation, received a further "congrats on your new gear" email. Three days later and after not receiving a shipping confirmation email or any details, I emailed OPT and was then after a few more days advise that the telescope wasn't in stock and would be back in stock mid-April. I have since requested a refund by emailing three times, calling, sending messages through the Facebook chat and through the website chat - have only received one answer through messenger offering to get me a call back - which hasn't been followed up on despite my reply. OPT is simply the WORST!

I ordered a beginner's telescope as a Christmas present for a child in early November 2020. I thought I was dealing with Celestron as OPT's involvement was hidden. I received a couple e-mails assuring me that the telescope was on back order but on it's way. The week before Christmas arrived and no telescope and no poc to cancel the order so I bought a telescope from Barnes and Noble. When the OPT telescope finally arrived in mid January, I contacted OPT via the UPS label (no packing slip in the box). Antonia the rep was very nice (she should find work with a better company) but was clear that I could ship it back for a refund, but that reguardless of circumstance OPT would not pay for return shipping. The cheapest UPS return rate was $29 to return a $45 telescope. Further calls to OPT customer service resulted in transfer to a suposed supervisor's voice mail which despite a detailed message, was never returned. In retrospect I should have kept the telescope and sold or donated it. OPT's attitude throughout was "If you don't like it, too bad".

I understand that there is a lot going on with COVID but I ordered a telescope in mid-November and was told it was delayed a couple weeks. I have been reaching out since early December with no reply to many emails. I was just now told that I would not get my telescope until late January/early February. This was a Christmas gift and if I would have known about a 2.5 month delay, there's no way I would have purchased from OPT Telescopes. The company is purposefully avoiding responding to emails.

I ordered a ZWO ASI 120mm camera as my first planetary camera on December 10th, WHEN IT WAS IN STOCK. It still hasnt shipped out and is now on back-order. Very displeased and i will make sure to buy from a different supplier next time. I tried calling customer service multiple times and i got no response, no matter how early during business hours i called, no response. Just some funky music and premotion of the radian raptor 61 or some crap.

If I could give 0 stars I would. I ordered a Christmas gift for my mom 3 weeks ago and the company is just now telling me that they are on back order until February. The thing is, I had to call them in order to get this information...