OPT TelescopesReviews of optcorp.com

I reached out to them asking about discount codes and promotions back in December as it was my intension on spending $2000-$4000 on SE8 with all the options for my family. We order the telescope and had to send many messages to finally get told they were back ordered and we should be getting our order in 4-7 months. We the seventh month came we asked for tracking number and updates to be told it would be an additional 4-10 more weeks. We cancelled the order and placed with competitor. We received our full order for less money and in less than a week and a half.

Mis-lead you about stock, Cristian Kerton will lie to you endlessly, the staff trying to take the company down, so customers cop the bad service. 5 months of 'will ship in next 2 weeks'.

Reasonable prices for products however the shipping costs are extremely exorbitant. You could get a better deal elsewhere other shops don’t deceive with low prices then at last minute charge an outrageous shipping fee!!! Unreal!!!

Absolutely horrible company. I ordered a scope and mount in august of 2020. Well here it is June of 2021. I ordered with the understanding they would have more in 14-28 days. After months of nothing, not even an email from opt, I send a nasty email only to find out a week later that they never had my stuff and the mfg discontinued it, again no email or anything from opt. Finally got through to someone in may and was assured it would be handled. Called today and once I finally got through I got the run around. Called back to cancel my order and was hung up on. WILL NEVER BUY FROM THIS COMPANY AGAIN

When I ordered a QHY268M camera from OPT it said the product was "in stock." Two weeks later it is not "On back order." Worst of all, OPT had no problem charging my credit card for $2500 for a product they don't have in stock and don't know when they will have it. To add insult to injury, 45 minutes on hold to talk to someone at OPT and suddenly it say "We are having technical difficulties" and disconnected. Still no information on WHEN the camera will be delivered.

I ordered a telescope for my grandchild on Jan. 2, 2021. I didn't know it was out of stock. Shortly thereafter, I checked my order and it said 2-3 months backorder. I tried multiple times to speak with someone without success. I checked back in February and ended up choosing sales because I thought they would answer. No luck. Tried again and finally got through. I was told the scope would be in end of March, early April. Okay, my granddaughter's birthday was May 26th. In early May I called and was then told it would be late June into July. Disgusted, I told them to refund my money. I asked for a list be sent to me so I could choose something for a beginning astronomer. The gentleman said he would get it out by email to me in a few minutes. Days later, I called back. The gentleman who answered looked up my account and said "I know who said that, and I'm going to get him to do it right now." Well, surprise!!!! It never came. I have never dealt with a company with such poor customer service. Trying to find a telescope somewhere else.

I ordered a Raptor 61, I called to get information about connectors and mounting (having ordered it). It took me several calls to get through, when I finally did the guy had no idea and said they'd call me back... and didn't. This process was repeated three times. When I got it, I wasted weeks while I ordered parts they could have told me about weeks earlier. Useless customer service, I definitely won't be ordering from here again.

Terrible customer service. It has been 5 months, and I still have not received my very basic order.