OpodoprimeReviews of opodoprime.com

Opodo Prime offers discounted hotels and flights for an annual membership fee. So far I have three problems: 1) They often do not include the cheapest airlines or hotel chains meaning their discounted rooms or tickets are dearer than others available without the membership. 2) On occassion I've found some brands, such as Premier Inn, more expensive via Opodo than when booked elsewhere. 3) On a recent trip I received notice from Opodo that they had changed my return flight times at the request of the airline. They subsequently used this change as an excuse to decline(steal?) my cashback from topcashback.co.uk

Waste of time and money. I originally became a member to benefit from a discounted return flight from London to La Rochelle. Despite numerous attempts, I was unable to do so and had to resign myself to booking directly with the airline. When I called to cancel my membership, I was offered a discount and a voucher as an incentive to stay. Fair enough, I thought — particularly as I was told the initial technical issue could have been resolved simply by calling their customer service. I decided to give them another chance. The real nightmare began when I tried to book and pay for four return flights abroad. The moment any issue arises, you are passed from one agent to the next, each with little expertise or authority to actually resolve anything. The website and the app appear to operate entirely independently of one another. It took an exhausting phone call just to clear an error message generated by my frozen fare. Despite repeated confirmations and reassurances, I was still unable to use the voucher they had sent me — leading to another call of two and a half hours, no fewer than twelve agents, and the same weary ritual of retelling my entire story from scratch each time. Kafkaesque barely covers it. The final irony? I could have booked the same flights directly with the airlines for the same price, or less. Needless to say, I have now cancelled my subscription.

I have just had £90 taken from my bank by opodo I called them and was told it was for joining Opodo prime after booking a flight a year ago. I didn’t agree to this as I fly once a year so it would be pointless after being put through to an Indian call centre I explained this and was told I would be called back within an hour. It’s been 5 days now and nothing so I was lied to . I called my bank as was told they can’t cancel the payment or any more they want to take as it is a recurring payment. So now they can charge me this every year. The only way I can stop this is by closing my bank account that I have had for over 40 years. I don’t normally write reviews but thought I should to warn others so be very careful booking anything through opodo and get everything in writing

I booked a flight with opodo that was offered at a discounted price if I opt in to their prime-plus subscription. I did opt in to the subscription as there was a very clear clause in their T&C that I can cancel the subscription with the first 15 days by their stated email(among other methods) without incurring any extra charges. They charged my credit card for both the flight and the prime subscription in a single transaction. I did boarded the flight. On the second day of the 15-day cancellation time window I sent them an email to cancel my subscription. The email should have been sufficient to express my intent, but they insisted that I call an international phone number. I didn't. They didn't process my cancellation; neither did they issue a refund of my subscription. I filed a dispute with payPal(which I paid through) and later with American express(my credit card issuer) to no avail. As I was just asking for a partial refund of the transaction(the part related to the subscription but not the flight), opodo always cunningly replied with the argument about the part that was fulfilled and consumed(the flight) and consequently successfully evaded the chargeback dispute. They're Gods and above the law; they're the new untouchables.

I would rate this below one star if i could. Absolute rip off where they enrol you into a membership by tricking you into booking a flight. They then charge you the full amount for the unwanted membership. This is a get rich quick scheme

Achtung Falle beim Reiseportal Opodoprime bzw. Opodo oder Edreams - diese Geschäfteinheiten firmieren alle unter dem Namen Opodo. Mein Fall des von der LH-Tochter Discover stornierten Flugs am 01.11.2025 wurde abgeschlossen. Obwohl Opodoprime von Discover den vollen Preis erstattet bekommen hat, hat Opodo einen Anteil von rd. 25% für ihre (erfolglose) Vermittlung einbehalten. Opodoprime, bei einem Jahresbeitrag von rd. 120 €, lohnt sich nicht. Es ist eine Abzocke: Die ausgewiesene Ersparnis kommt großteils durch den Ansatz erhöhte Kosten, u.a. von Zusatzleistungen, wie Gepäck, Sitzplatzreservierung etc, zustande. Im Vergleich zum Flugpreis der Fluggesellschaft bei Direktbuchung kommt, wenn überhaupt, eine minimale Ersparnis zustande. Man muss schon mehr als 10 Flüge/Jahr buchen, um den Jahresbeitrag überhaupt auszugleichen zu können.BEI STORNIERUNGEN ERHALTEN DIE PASSAGIERE, DIE MIT OPODO BUCHEN, NICHT DEN VOM PASSAGIER AN OPODO BEZAHLTEN VOLLEN FLUGPREIS ZURÜCK!!

Avoid Opodo Prime Germany at all costs. This company is a complete scam. They took €119.99 from my account WITHOUT authorisation for a “Prime” subscription that was supposedly cancelled last year. At the time, they admitted the issue and refunded the money, but clearly their colleague never actually cancelled the subscription properly because they renewed it again this year and charged my account again without permission. Trying to resolve this has been an absolute nightmare. I spent over an hour on the phone being passed from one person to another, with every agent giving completely different excuses and contradictory stories: • “The system is buffering” • “We have a new system” • “Refunds take 28 days” • “It’s German law” None of them could provide written confirmation of the refund or cancellation. Just endless excuses, lies, and wasting customers’ time. This company operates in a completely dishonest and unprofessional way. Be very careful giving them your card details because they seem happy to continue charging people even after subscriptions are supposedly cancelled. A phoney company with terrible customer service and highly questionable billing practices.

joined prime once to book a flight, then stuck in prime membership for 2 years - automatic renewal impossible to terminate online. Cannot reach this company through any medium except calling and waiting for ages.