OpenfarmpetReviews of openfarmpet.com

I have struggled with Open Farm in the past....once, necessitating a 6 hr round trip drive to obtain my dogs food because of failed delivery. NOW, I attempted to trust them with supplying my 87 year old widowed mother and on their very first scheduled delivery, THEY WERE OUT OF PRODUCT and attempts to communicate per their suggestions.....chat/email/phone..... I was informed they would get back to me in ONE TO THREE DAYS! I CANCELLED MY MOMS SUBSCRIPTION and I live three states away from her and am unable to rectify this disaster. HIRE PEOPLE TO REPRESENT YOUR COMPANY AND PAY THEM WELL!!!

Yes, I agree with another review- Horrible customer service! It’s impossible to speak with anyone and have been trying for a week. The food seems good, I care about my dogs, so I keep trying and they are trying my patience…. They are a poorly run company and I know, since I owned a company for 35 years.

BEWARE, THIS COMPANY FALSE ADVERTISES!!!! Their math of percentages does not add up! Their "referral program" is a LIE!!!! They CHOOSE whether or not they are going to honor the referral!! When they "promise" a follow up with their supervisors, they will so UNPROFESSIONALLY RESPOND TO SOMEONE ELSE ENTIRELY!!!! GOOD LUCK GETTING WHAT THEY ADVERTISE!!!!!!!!!!

What is with all the hype?!?!!!! Ingredients are decent but Customer Service, not so much!! They charged my credit card for my order and then canceled the entire order and I had to wait 3-5 business days for them to refund my money for 6 bags of dog food because of a computer glitch (error on their part) which allowed me 20% off each bag. They sent me an email saying there was a two bag limit and would not honor the sale that had already been processed. The size of the kibble is way too small and both my small and large dogs choke on it. CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!! I would definitely NOT recommend this company!