Anna
Stay away and don't waste your time & money!
First, I was very happy with the service I have received at the begin - the communication was good, they kept me updated with what was going on and they have done a good job on the basic SEO for my website. I posted a very good review for this company on Wix platform. In the second month, Mohamed offered to do some link building and asked me to pay another £200, which I did. The communication went dead. I followed up, and of course, COVID-19 was the excuse for this. I was patient and understanding in the hope that he is being honest with me and eventually the job will be done. Then he asked for another payment, which I challenged as it did not appear that much else was done - no traffic or enquiry increase. I asked him what else aside from 8 links they have done for the £200 I paid for the previous month? There was no substantial answer or detailed report of the jobs done like it was in the first month. Stated that he had hard time due to COVID. I said: "I understand, could you please do some more work for the money I already paid and then we will discuss another payment and what it covers"? Mohamed agreed. Time went on, nothing appeared to be done. I followed up again and other than another COVID-related apology, I heard nothing. Interesting, how COVID doesn't prevent people from asking for more payments. As far as I am aware, there are two assistants involved - surely, the jobs could be delegated to them if there was genuine problem? Especially, when Mohamed asked me to grant website and Google profile access to them too? Very disappointed as it appears to me that once they have done some basic work and received a glowing review, they were no longer interested in me as a client. Well, they have just lost a client who was intending to use their service on an ongoing basis and would have brought them more money.