UpKeep Maintenance ManagementReviews of onupkeep.com

Waste of time and money. Freezes up constantaly and has lots of bugs. It has gotten worse over the years. Not reliable. Customer service is trash.

Over the 18 months I have been a member of UPKEEP, they have failed miserably. When my Salt Water cell failed for my pool they choose to send an after market replacement which my pool company refused to install because in their experience, it would burn out the electronics necessary to convert the freshwater to saltwater. UPKEEP decided to give me the cost of the after market product which was $1600 LESS than what the original equipment cost me to replace. Then my garage door opener failed and they refused to send anyone out because Jill, one of the two people handling claims, told me it appeared to be an electronic issue and the electronics were not covered. Next issue was when they sent John out to do my annual A/C check he failed to put the breakers back in the breaker box and after two days of 81 degree temps in the house, I was advised no one would be sent due to John "merely forgetting to put the breakers back and I could do that myself." During the term of the contract they sent an email revising terms of their contract proving to be a negative experience for me with no reduction in the cost of the contract. I have had many home warranty company's and thought UPKEEP might be more reputable, but after their denials of justified claims for which I was paying $144.00 monthly for their "Uppity" coverage, decided to leave and have found a much more reputable, responsible company at half the cost. BUYER BEWARE and if you want additional information, please email me thru the BBB and I will be happy to give you more in-depth information as well as the company I have chosen to replace them. I have decided to file a lawsuit against UPKEEP in the hope of having the BBB revise their A+ rating. My dealings with UPKEEP/Kevin/Jill/John have been nothing but disappointed in the way they do business as well as their first line of response being deny, deny, deny. They talk a good game but you will be left with false promises exactly as I have experienced.

Upkeep have suffered a data breach with someone using the acquired data to fraudulently pose as Upkeep and attempt to scam money out of individuals. Please note I have also never used, or given permission to Upkeep to have any records of my data, so it's extremely questionable how they are obtaining data, while also not keeping it secure.

Have request Custumer services and tech support to fix iOS Issue and never get fix