ontechsmartservices.comReviews of ontechsmartservices.com

On tech “consultation” On Tech’s “consultation” is a scam. Their technician arrived late to their 2hr window. The first thing he said was “Which products do you want installed?” I told him I was expecting a consultation as described on their website as “Create a Smart Home plan with the help of an expert.” I asked about door locks. He said “we have google locks” there isn’t anything called a Google lock. That’s when I knew this was all a scam and cut the appointment short. After that I have tried for months to get a refund for the $50 fee. The n Tech’s customer support won’t budge and continue to pass me between people while each trying to claim that what I had experienced was my $50 consultation. On Tech stole $50 from me with no goods or services exchanged in return. That is theft.

I bought a Nest Thermostat from Amazon for my Stepmom's Christmas present and scheduled an installation through them. The gentlemen that came talked us into buying one from OnTech instead with the 1 year "All Services Included" Package. He said this included ANY HELP my 75-year-old might need in the future with ANY items electronic in her house. He set up the Nest and her Cell phone in the app and left. First bout of Winter and she goes to turn on her heater and it doesn't work, we call you guys out, he comes and fixes it. She was out of town for a few days earlier this month and was trying to start her air conditioning via her app but it wouldn't work. Her son in law lives close, so he went over and found the whole system was dead and wouldn't turn on. We drive down on a Saturday to try and help. The system said a wiring issue. The nice lady we spoke with first via chat and then she called us to explain that this is a known issue with Nest because they are sensitive. She recommended that we not try to fix ourselves as we are not electricians and forwards us to the scheduling department. Here we encountered one of the rudest people we have ever met. You could just tell he hated his job. We try to make the appointment and he goes on to tell us that we only get the first couple free and that each trip out would be an additional expense. I explain to him that we bought the "All Included Package" and that we were told that they would come out each time for free because as the name states, it's included! After dealing with him and feeling lied to by one of these men, we are done with the Nest that doesn't work and OnTech's services. And now they are sticking to their 60 day policy and will not refund any of my money. AVOID AT ALL COSTS!

I prepaid $500 for installation of a camera/doorbell. The tech never arrived and their website is down and they are not answering phone calls

Avoid at all costs. Will give you the run-around, tell you they can do certain things to secure a sale and then not be able to deliver on any of those promises. Customer service is totally muddled and looking for technicalities on how to further the run-around. Just book a different service. This one doesn't make sense.

Amazon Home Services sent this person, On Tech to install my blink home security and doorbell. He stayed 5 hours, was saying how cheap he could get a ring doorbell pro and said it was cheaper than AMZN, a double cell battery was two batteries yet no way to separate, god darn him, he is a flimflam man, con, swindler. Elbert saw I'm a disabled a lady and over 70. I wasn't aware of the scam going on until today. The prices quoted for one installation of a ring doorbell was over $408.00. Run if they knock on your door. I am calling Amazon for putting me in danger, AGs office for investigation into Adult Protective services. A ring doorbell today and same model on Amazon is $89. Crooks.

The technician cursed in normal conversation as if it was professional behavior. They charged a separate $100 fee for each device installation. He was incredibly condescending when speaking to me. Asked how many people lived here, told me that I should know more about my technology purchases…I was insulted at every turn. Asked why I would choose one lock over the one that they sell. Why would I choose one security company over another. He called his next client a stupid b***h. He was incredibly rude and unprofessional. It was pretty shocking. I couldn’t wait for him to finish his work and leave.

I paid $50 to have a technician come to my house and help inform me on which cameras to properly choose exactly from Ring so I did not fall into issues and then have to deal with exchanges/returns etc. When the installer came he told me I needed an adapter/out let installed by an electrician which I came to find out I did NOT. This led to the first incorrect purchase, the second camera he suggested for another angle I came to find out was not the correct one and I had to buy the one that already came with mounting. This is now after I placed my order with Ring and have contacted them and the order has been placed and on the way so they cannot stop it. This means I now have to wait another week for the products to arrive to then return them and then REORDER the cameras which I will have LOST my Black Friday discount on and hopefully receive those in another 2 weeks on top. This is an absolutely horrible company I will never use or recommend you to anyone for the headache you caused me.

This company is a scam. The system they installed in my home stopped working after a power outage, I’ve only had the system for 3 months. Now they’re trying to charge me over $100 to come repair the faulty system they installed!