ontechsmartservices.comReviews of ontechsmartservices.com

If I could I would give a "negative" 5 star review. OnTech are full blown scammers. I paid upfront for a Ring Doorbell Camera installation. The appointment calendar they have all charge $20 to make an appointment and then an upfront cost also in full for the service (Note: All before even arriving). They do not communicate with the customer regarding where and how the customer requires the Ring Camera to be positioned. In my case the only communication I received was a text stating the Technician would arrive in 45 minutes. So when he arrives he asks about my Ring unit and I tell him I purchased a hardwired product which needs power to a 16volt Transformer and then the 16 volt wiring goes to the Ring Camera unit. He then proceeds to tell me I should send it back and get a battery powered unit. Explained I did not want that option. He then says he can connect to my existing trigger Doorbell by my front door. I showed him there is an Italian post that would severely restrict the view I am want to monitor. He acknowledges that but continues to try and con me to just mount it where it would be of not much use due to only picking up about 50% of what I needed to be monitoring. Long story short he canceled saying he could not do the installation.and he also does not have the tools. OnTech refuses to refund me the appointment fee "even tho their Technician canceled They should absorb the cost due to their Technicians inability to do my install. BUYER BEWARE: DO NOT DO BUSINESS WITH THESE CHEATING UNETHICAL CROOKS. Find a professional company to take your business and hard earned cash. Ashley H

Horrible. Waited nearly an entire day for appointment for an install, just for it to be delayed numerous hours. Called for rescheduling and customer service was horrendous. Will not be rengaging.

DO NOT use this company! After waiting 3 hours, tech did not show up. Rescheduled. Tech came but placed order incorrectly so on third visit job (new tech) could not be done. At that point we cancelled the order (security system install). Paid $1100 in advance (do not do this!!!) and have tried several times to get a refund. They've given one excuse after another. Still waiting. BBB shows several complaints. The whole thing has been a time-consuming, frustrating, waste of time.

I paid for a thermostat and power connector plus installation. After the installation, the technician mentions I will continue to get ""low power" for a few months. 7 months pass and my thermostat continues to say "low power" and customer service tells me it will be another $150 for a diagnosis and a TBD installation/repair cost. I declined to pay 2x for the same "installation" Stay away!

This company is scammers, I placed an order online, they sent a dusty and defective product, I returned it and after intense complaints they decided that they would not give the full refund, the product was never opened and was sent just as I received it, they are scammers.

Customer beware. Unlike many install/service companies, this company charges you 100% of the fees well before they even come to your home. Therefore, the customer is at a disadvantage if work is not performed or done satisfactorily. Seniors are at a particular disadvantage because they may not know about fair and reasonable practices, let alone about the technical nuances of the product they need installed….let alone being able to express these concerns when multiple problems occur. My complaint involves two failed installations (same initial contract) as follows: 1. OnTech charged me for contracted work not satisfactorily completed regarding the installation of a NEST Hello camera. After the tech worked for about two hours, they could not get it to ring my house chime (or even my phone). Therefore, if a visitor tried to ring my doorbell, there was simply no audible sound inside my house (or on my phone) that someone was at my front door. In general, the OnTech technician didn't seem knowledgeable about the NEST Hello camera as they spent a long time trying to get it linked to my phone. In fact, it was only successfully linked after I suggested to the tech that they try using the NEST app instead of the Google app. Although that did work, they still couldn't get the chime to work, and they simply gave up. Therefore, reconnecting the Ring doorbell camera (which they previously disconnected), was my only solution. I bought the NEST Hello camera to replace the Ring camera only because I had other NEST cameras in my house and wanted all of them on the same application and account. When I asked the technician to reconnect my old working Ring camera (3-5 min process), the technician told me that my refund would be facilitated by signing added paperwork. However, instead of OnTech refunding me $114.99 for the unsuccessful NEST camera install, they billed me that same amount for reconnecting my old Ring doorbell camera. If anyone pays a company for installing something and that install fails, they should not charge you for putting back the original item that was working fine. OnTech disagreed and refused to credit me for this charge. 2. The second install failure regards OnTech attempting to install a new doorbell transformer. Another tech came to install the new transformer, and it became apparent that they didn’t have the skills to do this. The previous doorbell transformer was installed by an electrician and was securely mounted to the electrical box. The OnTech technician connected the new transformer but forgot to first take off the mounting nut. Therefore the new transformer’s wires were connected but the transformer could not be mounted to the electrical box and was left dangling by its wires (a potential fire hazard). Also, during the process, this technician didn’t seem to understand how “wire nuts” work and struggled for a long time to connect the wires and lost track of where some wires were connected. Ultimately the new transformer did not work, and I was told to hire an electrician. OnTech said that I would be refunded $29.99 for this failed install, but this never happened. The total requested adjustment came to $144.98 (including the fee for the NEST Hello). OnTech refused to adjust anything. I requested to speak with a manager, but they never contacted me. In conclusion: I’m not saying that this company is 100% bad. They did successfully install a NEST Outdoor camera….quickly and efficiently. This person was the first technician to come to my house and seemed very knowledgeable; the other two were possibly newbies and lacked experience. However, my main peeve, is that the company should just abide by fair business practices. If a company can’t do the job correctly, they should simply refund the customer. The fact that they not only didn’t do this but “justified” this action by charging a customer for 3-5 minutes of time to put things back where they found them, seems unethical. The fact that the tech asked the customer (a senior) to sign added paperwork to facilitate the refund which was later refused because of one of these documents, seems very unethical. I filed a complaint with the BBB

I purchased 4 indoor and 4 outdoor Ring cams and was pleased to be told that installation would happen within 3 days. I received emails confirming “your installation appointment is tomorrow” and “your tech is on the way”. No one showed up. I called OnTech’s customer service number and was told that the tech showed up, rang the doorbell and left because no one answered. I arranged to work from home today to be here so that was an outright LIE. Customer service said that they didn’t receive the wired outdoor cameras and that’s why no one came out. Huh? I thought someone did but allegedly no one answered the door. What is the truth? Then they said they were trying to get battery powered outdoor cameras for me. I said that’s not what I bought. What a lousy company to deal with. Unfortunately I have no choice because they appear to be Ring’s preferred installer.

Maybe this company has different locations in every state but in Riverside County Ca we contacted the call center for help possibly buying and installing a system; however they are adamant in making a consumer pay up front for the consultation. They sent misleading information about tech arrival time and were unreliable, which of course really set us back. Do not pay to get a service not received Then you have to wait over a week to get any money back. If you need a security system look for other companies for proper and professional consultation and installation.