ontechsmartservices.comReviews of ontechsmartservices.com

WORST SERVICE EVER. i called them as i was having issues installing my nest doorbell. I am quite handy, but the bell was not ringing. thats why i spent the 150$. He comes in does the same basic insrtall that I know how to, and says the bell not wroking is not their problem.

Worst service NEVER USE. So the guy came out, installed a NEW NEST camera and half did it. It doesn't work at night at all. When I called Ontech they said it was the nest. It wasn't. Their installer didn't complete the installation per NEST.

SimplySafe installation. Had system installed for approximately $300.00. I then had to purchase 7 additional sensors and put driveway camera up approx 12 inches.I called Ontech and they quoted me almost 200.00 for this minor project. I consider that this is not fair. Where is customer satisfaction????

The third party company ontech lacks the skills to provide the services. I recently ordered a diagnostic for a ring device, the on-tech technician came and asked me a few questions and said there is nothing he can do to fix the issue and just left. When i called ring customer support they said that the technician should have contacted them to resolve the issue. Not only on-tech did not provide the service that i paid for, their agents gave me false information and they denied to refund my money. On-tech smart services is a scam and their technicians lack the basic skills.

Ring sells very good products, but sends third party companies (On Tech) to install them, with poor safety skills. Unknown of course to me, the customer, until after the 60 day installation warrant expired. No accountability by either company. Disappointing. The tech plugged 2 outdoor cameras at my house into outdoor outlets that are not meant for permanent installations, open to humidity, moisture, water, dust etc. Of course I trusted their judgement, even after I asked if using a low level visible outlet was appropriate. Their answer? "Well if someone is going to tamper with it they would already be seen by the cameras before reaching it" How about if they cover their head or wear a costume? Then what? They were clearly too lazy to drill holes in the wall to run the cord to a safe indoor connection as they did for another camera. And to justify their action with a cheap excuse that puts my family in potential danger for vandalism, theft, not to mention fire! This problem has been brought to my attention by workmen I hired for other purposes, who just see that set-up and ask "Who installed these cameras? It was not done right" which caused me over time to believe this must really be a problem. So I now swallow the cost of getting both cameras properly re-installed. Ring deferred to OnTech, and On Tech was happy to say "you're outside of warranty" Lesson learned? You have to fact check everything down to the very installation of your product, within 60 days. Maybe I needed to take a course in proper camer installation. Don't trust anyone, as there is no accountability. They are probably still creating installation hazzards in peoples' homes, unknown to the unsuspecting owners.

I had an appointment with OnTech today between 10-12. That was updated via email to be 9:45-11am. It’s now 12:50 pm and having called 3x i still have no tech and now being told he will not be coming today because my appointment was changed to another day! This company seeemingly cannot REACH their own associates to check their whereabouts or explain their delay. Very poor impression of this service company.

Very poor service from the on-site technician and almost as bad service from the customer service lady.

Caveat Emptor (let the buyer beware)!!!!!!! This company's service is absolutely abhorrent. We had On Tech install a surround sound system, a security system, and an Internet boosting system called Nest. When we called customer service at On Tech, we were told that they do not warranty the sound system, or the Nest system. One of the surround sound-speakers is blown and not working. This was 35 DAYS after the installation. They said they do not warranty these parts. They said WE have to take care of calling the manufacturer to deal with this issue. The Nest system turned out to be incompatible with our AT&T Wi-Fi. We were told that WE had to call Nest To have their units returned. This company is very happy to come out do their installation stuff and then take your money. Subsequent to that, they will not stand by their installation or the products that they install whatsoever. If you're thinking about using this On Tech I would absolutely find another company to do the work!!!!!!!