ontechsmartservices.comReviews of ontechsmartservices.com

Paid almost $500 for a few things to be installed. 8 weeks after ordering, they have never come to my house and have been no-shows twice for scheduled appointment windows. They keep telling me after the missed weekday appointments that the technician had a family emergency. And then they schedule for 3 weeks out. After all this nonsense I have just cancelled my entire order. But seeing other reviews, I guess I am lucky they didn't show up and break something. AVOID!

I booked them for a camera install for our backyard. The tech improperly installed the camera punching 2 extra holes into my siding and he screwed the cord on the internal side into painters tape in a hallway we were painting at the time. It made no sense. OnTech refused a refund, offered a new tech to fix it but I had already made the repairs. They are not professionals. Do not use this service.

I had installation scheduled for some time, but an hour before the tech was supposed to arrive they rescheduled without notice to me. I'd taken the afternoon off just to be at home during the installation. Also, I'd scheduled it so the doorbell camera would be installed before leaving on vacation - which it won't be now. Even worse, when I called to try to get information about the rescheduling, the phone agent was not helpful at all. I will never use the Google Store or these guys again.

I hired Ontech to install our Simplisafe system. The door & window sensors have a tape for temporary alignment, then screws for permanent alignment. A few days after they activated the system, I was getting alarm notices from Simplisafe. Apparently they only used the tape to install on the overhead doors, and the sensors fell off. In chatting with Simplisafe, Ontech had also installed the base station incorrectly!! I worked with Simplisafe to get the system working correctly and then called OnTech requesting a refund!! OnTech said that they would have sent another installer to fix the problem, but they don’t issue refunds. Why not do it right the first time?? I’d never use them again!!

These people are a rip off and liars. They will take your information say they are sending someone out and they don't after taking your credit information. BEWARE OF THESE LIARS!

I wish I had checked out the reviews before booking this service. It's a total bait and switch! Find an alternative. I booked online for a camera solar installation. Apparently that is 159 AND I also should've added to my cart ANOTHER 159 charge to install the camera itself. The site is VERY confusing as to what you need to purchase. When the tech arrived an hour after his window he let me know I would need to pay another 159 to have the camera installed because my order was for the solar only BUT the site does not say solar "only" it says "camera solar installation". Anyway I refused to be bullied into paying more. I had to install the solar panel "only" and will give my money to a better company. Will never use for future either!

I had an appointment with ontech to install my simplisafe alarm system. I did not receive my day before notice so I called 2x the day before my appointment to verify they were coming between 8-10am the next day. Both times I was told yes. The day of my appointment no one came and at 8:30am my apt was cancelled due to no one in the area being able to install it

Awful company. They never showed up in their window, without giving me any notification that they were unable to come. I had delayed a trip just in order to be available in their alleged window - all for nothing. Avoid them. you're better off hiring a local handyman, or literally anyone else. They clearly give customer service a zero priority.