ontechsmartservices.comReviews of ontechsmartservices.com

Have been trying to get internet through Starlink for 2 months. They sent Ontech to assist but they still couldn’t bring it in. I made an appointment to have Ontech remove satellite in dangerous place on roof They lost the order to remove it

Very rude, lazy and unhelpful technician. Poor quality work, terrible customer relations. Never again use these smart aleck disrespectful jerks.

Standard up front construction cost are around 10-30% of purchase price. This company requires 100% up front. Example, I’m not paying you up front 100% to paint my house am I? Once work is done and paid up front there is no reason to do the right thing!

Absolutely terrible experience. This company delayed our Starlink installation for nearly TWO WEEKS because of scheduling mistakes and poor communication, costing us another full Spectrum billing cycle we would not have needed otherwise. After all of that waiting, the technician showed up already seeming determined not to do the install. He refused to even get on a ladder to inspect the structure. Instead, he stood on the ground trying to describe the roof as some kind of “tarp-like” material even though he admitted he did not actually know what the material was. At first, he spoke to his boss as if the install location was simply the main house roof. After I repeatedly clarified that this was actually a detached awning/carport structure, he then started treating the awning as if it was automatically the exact same TPO roofing system as the house without ever physically checking or verifying the material. The problem is that TPO roofing is not some fragile “can’t touch it” surface like he was implying. TPO is an extremely common commercial and residential roofing system specifically designed for durability, weather resistance, and long-term outdoor exposure. These roofs regularly have HVAC systems, satellite dishes, antennas, vents, solar equipment, and mounted hardware installed on them every single day across Florida and the rest of the country. Our roof itself survived Hurricane Milton along with heavy falling tree branches without damage, yet this technician acted like mounting a Starlink dish would somehow destroy the structure or immediately create catastrophic leaks. The awning itself is also a fully secured structure cemented into the ground on every support post. There is no interior drywall, attic, insulation, or enclosed living space underneath it that could realistically suffer the type of interior leak damage they kept warning about. We even explained that the home itself is already planned for demolition within the next 6-8 months because a completely new structure is expected to be built on the property, yet they still refused to even properly inspect or evaluate the install location before denying the work. The most frustrating part is that NONE of these supposed restrictions or concerns were disclosed beforehand. Had they simply communicated this during scheduling, we could have hired another installer instead of wasting weeks waiting and paying for another unnecessary Spectrum billing cycle. And after refusing to properly inspect or evaluate the property, the “solution” offered was basically “we can leave you the mount and you install it yourself.” So after wasting our time, costing us money, delaying service, and refusing to meaningfully assess the property, their answer was essentially to make the customer do the job themselves. Customer service afterward was no better. Nobody would clarify company policy, nobody would escalate the issue, and apparently nobody in the company could answer basic questions about what their installers are actually allowed to do. If you want a company that actually evaluates the property before refusing work, communicates honestly, and respects your time, I would strongly recommend looking elsewhere.

Ordered starlink on March 3 received order March 11. The tech from onteck didn't show up for installation on March 14. Rescheduled for March 18 tech still did not show up. Rescheduled for March 20. Starlink has charged us two times and we still don't have service.

Impossible to get a refund or return any defective hardware. I bought an AirTV Anywhere and it would not connect to my fiber optics network. Have been on the phone with Ontechsmartservices three times over 5 days. Calls go for 30 minutes including being on hold and then NO RETURN AUTHORIZATION label ever arrives in email.

Installation tech was great and did a great job explaining. The issue is he arrived and told me I ordered the wrong installation package and I needed to agree to the additional charge or he would leave and I would have to reschedule. It turns out I was overbilled by over $100 and Ontech would do nothing to help me even though they acknowleded the installation should have been a different price. Working with my credit card to dispute. I will never use Ontech again.

Absolutely the biggest rip off company out there. Do not waste your time and money. I was charge $159.99 to upgrade my simply safe security system that was existing in my home already. The next day my credit card was charged an additional $174.06, Because the technician said he was here for two hours, and he was here for exactly 58minutes. I am unable even to get the address of the company to make a complaint. Customer service is laughable. The technician Bruce Was a total ConMan. Don’t trust them with your credit card or in your home.