Ontapcold Reviews | Read Customer Reviews of ontapcold.com

Ontapcold Reviews | Read Customer Reviews of ontapcold.com

Ontapcold reviews

Showing 4 reviews with 3 stars · Clear filters

William L.
May 13, 2026
The product is fine but I had to chase…
The product is fine but I had to chase down the FedEx driver to find out where he left it because he left it out behind a car by the street in front of my house I would have never found it but I'm pretty sure some tweaker walking down the street would have
Response from OntapcoldMay 13, 2026
We’re really sorry about the delivery issue — that sounds frustrating. We’re glad the product arrived safely in the end, and we’ll share your feedback with our carrier to help prevent this in the future. Thanks for bringing it to our attention!
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Michael
Jan 23, 2026
30# Cylinder Of R-12 - Supposedly Virgin gas
Purchased a 30# cylinder of R-12. I was told that it would come in an R134a cylinder as R-12 cylinders are no longer being produced. After I received it I put it on our tester and found out that it was 17.2% R-134a, 11.2% R-12, 71.6% R-22 and 6.5% air. Basically unusable gas that was probably reclaimed. Ontapcold refunded my purchase price.
Response from OntapcoldJan 23, 2026
Dear Michael, We’re sorry for your experience and appreciate you bringing this to our attention. Our team is now verifying the batch details and will provide a full update within 24 hours. If a shipping or filling error is confirmed, we’ll issue a full refund immediately. We take product quality and customer trust very seriously and will ensure this issue is resolved properly.
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Ankitn S.
Apr 30, 2025
Wrong product received
I ordered R404 refrigerant but received 134a instead. Hoping this can get sorted out quickly.
Response from OntapcoldApr 30, 2025
Thank you for bringing this to our attention. We sincerely apologize for the mix-up in your order. We have already arranged for the correct model, R404 refrigerant, to be sent to you, and it is currently on its way. If you have any additional concerns or questions, please feel free to reach out. We appreciate your patience and understanding.
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Rayan M.
Jan 9, 2025
Not the best experience
The container was difficult to handle, causing some waste.
Response from OntapcoldJan 10, 2025
Sorry for the bad experience. If you have any questions about the product, don't hesitate to get in touch with us.
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