OnStar By GMReviews of onstar.com

Do not use. Absolutely horrible. It took over 2 hours to set up 1 vehicle yesterday on a " trial period". First they set it up on the wrong account, second it was set up on a separate account, not on my current account, and third, they charge my card all three times they tried to make my account correct. It was supposed to be a free trial. Then this morning on the new vehicle I bought Friday I have a charge for the free trial. When you call everyone "acts" stupid, like they will help you. All that happens is your card gets charged again. DO NOT USE THIS so called feature.... To bad negative stars cannot be given. Horrible.

I cannot begin to express how furious and fed up I am with OnStar. I was promised six months of free premium OnStar service when I purchased my car, but apparently, that’s just a complete lie. Here’s the deal: I called OnStar to activate my service, only to find out that the OnStar system in my car had already been activated by another buyer five months ago—someone who didn't even end up purchasing the vehicle. Now, I’m being told that I only get one month free instead of the promised six. But that’s not even the worst part. OnStar’s customer service is an absolute disaster. I was hung up on FIVE TIMESduring my calls with them, and after waiting on hold forever each time, I was left with no answers. I was also promised a call back from a supervisor, which never happened. This is beyond frustrating, especially when you’re dealing with something that was their mistake to begin with. At this point, I feel completely ignored and disrespected by OnStar. The lack of communication, the broken promises, and the total disregard for my time has left me beyond disappointed. I will never trust OnStar again, and I’ll be sure to warn anyone I know to stay as far away from this service as possible. Do not waste your time or money—OnStar is a complete rip-off, and their customer service is a nightmare.

I purchased Honda but can't get my Hondalink app to work because they said I have to talk to Onstar who was suppose to email me activation instructions 3 times but I never received. WHAT A CLUSTERF**K OF A COMPANY ONSTAR IS. And they want me pay them to trust them if I have an emergency. Get real!

The worst customer service in the industry. In fact, they are below home warranty companies, airlines and funeral homes. Onstar and I ried to fix my Onstar WiFi for over 3 months while I was still being charged by Onstar. Their so called technical department never responded to any requests. I actually believe they do not have a Technical Department. Maybe just AI. If I could give them 0 stars I would.

Very disappointed 😞. We have had OnStar at least 15-20 years; always having a plan to cover our needs. I was going to start my vehicle using my phone instead of the key. I didn't see that on my phone anymore. I called, was transferred to four different people. I told my situation four times. I was told that I no longer had that feature. We have ALWAYS had that feature. I was informed that I could get it for additional fees, like they don't charge enough! I told the last guy that we had been paying all these years and I wasn't paying additional fees. He told me there was nothing he could do. One of the people before him said they could probably give me a "complimentary pass". He couldn't but would transfer to someone that could help me. Well, that service did not happen. We're done with OnStar once our subscription is over.

Once they get your CC# good luck ever getting them to stop charging you.

I've been cancelled them since 2022 striking a deer at 55 mph on brand new truck and got no assistance from OnStar truck was tode Now 11/14/24 my wife gets email that her card been cancelled and calls they can't explain it been same card since vehicle purchased in 2020 but want new information. Gm onstar

Called to renew my OnStar services to be charged an extra fee because they couldn't access a bank account. Didn't have access to the app during said time so I call and cancelled service because of the extra unexplained charges. Will not use OnStar ever again.