OnStar By GMReviews of onstar.com

I waited 3 hours, ON the side of the highway, in the cold for a tow truck for my 2025 Equinox that's safety system shut my car down due to something wrong with the car. We were told multiple times that the tow truck would be there in 30...40 mins...with it finally showing up over 3 hours later. Didn't tow to MY dealer. Took my car to the closest to my car and I had to take a $90 Uber ride home. RIDICULOUS. (Side note this is the 2nd time having issues with my vehicle. The 1st time it was discovered my car was manufactured missing a system cooling fan!!!)

I called on 3/27/2025 to cancel my data plan the day before it was to renew. Was told it was canceled. Come to find out a few days later that it wasn’t canceled and charged my card another $25.00 OnStar has record of my contacting them when I made the second call on 3/31/2025. They refuse to reimburse me my $25.00 Their call center is worthless and they use off shore workers. The online chat is even worse. They will not take accountability for their own mistake and scammed me out of $25.00

My husband's truck broke down on a road from the grocery store. He got the ONSTAR to get the roadside assistance. The man's name was Ethan. My husband waited for an hour and half until he called again to check the status. His case was not on file! He had to start all over again. He is already waiting for over 2 hours. It may be another hour. 84 years old with the heart condition in Florida with the temp 86 and vehicle full of groceries. Shame on you ONSTAR.Case number 58868230

I'm sorry, after purchasing a $67,000 truck, I should absolutely not be required to be forced to pay for a data package in order to use my google assistant. Talk about highway robbery. Every other vehicle I've owned has allowed me to use Google assistant via my cell phone data. Had I know this would be a thing, I never would have purchased. What a money grab.

We called OnStar for a tow due to total breakdown of our truck. We were along side a rural road with no cell service but were able to get Onstar with the button on the truck. They promised help and sent a tow truck, but one never showed. We made at least 7 attempts with Roadside assistance and after 5 hours of waiting for their promised assistance, we had to rely on a stranger to take us to our vacation home 40 minutes away. We arranged the tow service the next through our own calls- On star never came through. I have tried to call them several times over the last 4 weeks for an explanation and no one will speak with us/

I just had to go through the "excruciating" process of canceling my service AGAIN. I cancelled my service a couple of weeks ago, which took what seemed like forever, because the representative repeatedly tried to convince me not to cancel. I have resigned that I'm just going to die in my car if there's an accident, because I no longer can afford to continue the service with the state of the world right now. MULTIPLE TIMES having to explain why I was cancelling...Then I got billed again. And I had to try to cancel it all over again today. And that took 34 minutes of REPEATEDLY telling this representative to CANCEL my service that I ALREADY cancelled before. Rep confirmed that the last rep never processed the cancellation.

Tried to cancel my OnStar services, pushed the OnStar button in my car, waited 30 minutes before giving up and hanging up. Called them on the phone the next day, told them their remote start that I am paying for only works half the time, they didn't offer any compensation just asked if I wanted to buy any other services, told her I want to cancel, she said okay and cancelled my subscription. Sure enough they went ahead and took the next months payment out of my Paypal account. Called them again and was told they would credit my paypal account back. No refund was ever given, called them yet again, they said they couldn't refund my account so they mailed me a cheque that would take 30 days. Found out they mailed the cheque to an address I haven't lived at for 3 years, asked to speak to a manager, was told they were all busy and someone would call me back. Have never recevied a call back. Horrible service! Horrible people!!

DO NOT use or pay for OnStar. They are useless. They left me on the side of the road for over 5 hours and never showed up. When I was finally able to get a hold of someone, they kept saying they can’t secure or find a tow truck yet. After 6 hours I asked if I sourced a local tow truck they would reimburse me and they said yes. I immediately called someone locally and they showed up within 30 minutes. Nevertheless to say, it’s been 2 months and I still haven’t received reimbursement, they don’t even answer my emails. Very disappointing and in my opinion, very dishonest!