OnStar By GMReviews of onstar.com

purchased a new vehicle and the onstar Internet doesnt work and thy have no idea how to fix it. i have called in 5 times to no avail. the advisor told me they were escalating the ticket and someone would call me back. i have been told that 3 times n the last 2 weeks

Last night, my daughter and I were on our way home from a concert when we had a tire blowout on 70 East, about 10 minutes from home. We got off at the next exit and pulled into the entrance of a neighborhood because we couldn’t safely drive any farther. It was about 11:30 p.m. We both have OnStar, and this was the first time either of us had needed to use it. As the phone was ringing, I was picturing help already on the way—because for years, OnStar has branded itself as “a beacon for safety.” And for a woman stranded alone at night with a flat tire, that’s exactly what you want. The first rep asked if we were in a safe location. We said yes—because technically, we were. In hindsight, maybe we should’ve said we were stranded on an active volcano surrounded by raccoons with switchblades, because that “yes” seemed to give her permission to phone it in. She told us it could take up to an hour for help to arrive, but we’d get a text within 15 minutes with the actual ETA. She also asked if we had a spare—because the tow truck wouldn’t be able to fix the tire, just change it. We said we thought we did. After we hung up, we started digging for the spare and trying to figure it out ourselves. Forty-five minutes later, still no text. So we called again. The second rep sounded like we’d interrupted her nap. Through a crackly phone line, she said dispatch couldn’t find a tow truck and to call back if we didn’t hear anything in 15–20 minutes. Spoiler alert: we didn’t. At 1:15 a.m., we called again. This rep was flat-out rude. He couldn’t tell us when the tow truck was coming, where it was coming from, or if it was even coming—just kept saying, “Help is on the way,” and couldn’t get off the phone fast enough. For the record: help never came. Ladies, if you think you’re safe because you have this service—think again. No one is coming. Not quickly. Not kindly. And maybe not at all. We fixed the tire ourselves and got home a little after 2:00 a.m. Once we were finally sitting in the driveway, we called OnStar again—because at that point, we were both asking the same question: Why are we even paying for this? Their response? First: “Well, it can take up to 90 minutes.” Then, without irony: “Did you call Roadside Assistance to cancel the tow truck?” Seriously? Needless to say, I’ll be canceling my OnStar service today. I can’t justify paying for peace of mind that never actually shows up. The upside? We now know how to change a flat tire. The downside? We shouldn’t have had to. @OnStar — if you’re a beacon for safety, your light is burned out.

Terrible customer service. On hold forever only to be told they would need to call me back. Had asked to speak to a supervisor in regards to pricing. As a loyal customer ever since ON Star came out, and with a minimum of 2-4 vehciles on on star each year, paying the yearly fees, I still cannot get a better rate. They state pricing has to do with the age of the vehicle. Says it is not due to software, just the age of the vehicle. What???? I have also told them never to charge any of my accounts for monthly billing, only yearly. Of my 4 vehicles, as of today, I have cancelled 2 due to pricing.

Called to cancel, was offered deal but said not at this time I will call back in the fall, I was told by the representative that it will be full price when I call back… so a month later I get billed, I call back, get transferred, agent then had to put me on hold a few times before telling me that the account is closed so I shouldn’t be billed. Well, I was, so again on hold… told she will refund me the money. They have no evidence of who I talked to the last time or what was said which is a big mistake to not make them accountable! This service way too hard to cancel and my story may not be done next month. I should be able to cancel service anytime from my car and that would be convenient!

Terrible customer service. Second time in 30 days trying to cancel service on my 2025 Chevrolet Truck. Still receiving credit card charges. On the phone for over 20 minutes and transferred twice with no resolution. I have been a loyal customer with numerous Chevrolet vehicles for many years but highly recommend that new owners do not enroll. Overpriced product and the customer service number posted gets you a no help experience. Thought I was on the phone with Sirius XM radio, same results.

Deleted it! Worst customer service!! Called 5 times and received different information each time. I can’t imagine what would happen if it were an emergency. Had to explain several times that June 10-Aug 10 is not 3 months!! It’s only 2 months where I live.

All I want is to be able to check the charge level on my Volt. According to one of the many people I've spoken to at OnStar, I have to pay $25 per month to do so! I have a Ford F150 Lightning as well. Their "Ford Pass" app is totally FREE and provides that, plus so much more! I've bought Chevys for decades, and would have bought a Chevy truck had an EV version been available at the time. THANK GOD I went with Ford instead! That's too bad because I consider the in-vehicle GM EV monitoring system superior, at least for a PHEV, but since I have to physically go out to the car to check the charge level, I will never by another GM EV or PHEV.

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