OnStar By GMReviews of onstar.com

I wish I could give this negative stars!! I got stranded 2 hours from home because of the incompetence of a OnStar agent. I have had OnStar on my 2016 Buick Enclave since I bought it. I happened to notice that I didn’t have the remote access I had when I bought the car. I contacted OnStar and they informed me that it was because I had switched to emergency services plan. I was paying almost $20/month for virtually nothing. They told me that if I switched to the connect plan that I would have remote access. Get this, it was cheaper!! I switched my plan on February 18th. On March 4th I travelled to St. Albans, VT. I accidentally locked my keys in my car. I thought, no problem, I can open it with my phone. WRONG!!! This is when I discovered that I had no plan. Apparently, when the agent processed the annual payment, she had a slip of the finger and set the term from 02/18/2026 to 02/17/2026, effectively canceling my account. When I contacted OnStar to unlock my vehicle, I was told that they couldn’t do it because I didn’t have a plan. I explained to them that the agent had screwed up and told them to process the payment again. They told me to he only way I could reactivate the account was to push the blue button in the vehicle. I asked them how I was supposed to do that when I was locked out? They then told me that I would need to contact Roadside Assistance. That was another joke. After about two hours of waiting for them, they informed me that they couldn’t find anyone to come out that evening. This is after they already charged my credit card $94.00. I am still trying to recoup that money. I’m was finally able to obtain the services of a tow truck company to get my vehicle opened. That was another $165.00!! So a 1 hour and 45 minute drive from to home took me over 8 hours. I arrived home after 2:00 a.m. when I contacted OnStar to request reimbursement for the charge, they refused. I told them I wanted to speak with senior management. They then gave me a non-existent telephone number. I went online and found a form to file a complaint. To date, no one has even acknowledged receiving it. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN GET!!!!! CUSTOMER SERVICEIS NON-EXISTENT!!!!! SAVE YOUR MONEY!!!!!

It says it's road side assistance, but apparently won't go on anyone's private property. So what is the point?

Run!!! Onstar is the worst on a categories, especially container service. Every phone call is the same story (someone will call within 3-5 days) they never do. My issue is 2.5 months and counting. But they love to charge every month and on time for that By far the worst ever, You get better quality and service talking to a post

Wow... Couldn't be a worse experience. I had an accident in a dead zone near my home. I couldn't reach my husband nor even 911. I remembered Onstar. Pressed the red button... it came back saying I needed to use the Blue since I wasn't a member...ok, ok... Calm down I'm telling myself.... I pressed the blue button and had an advisor but it didn't seem all that quick! After multiple questions/answers in the car (frigid temps out), I was told they would give me some instructions. I was listening but of course I was shaken up too. (I was not hurt physically but the reality of it all was now sinking in and making my thinking a bit fuzzy.) One of the instructions was to "Turn on the hazard lights".. I did that ... and THAT DISCONNECTED ONSTAR!!!. Did I get any call back?- nope. Did the police ever show up? Nope, I ended up walking out to the street and luckily found a spot that took my call after a Good Samaritan stopped. Onstar knew my location due to GPS but still never dispatched anyone. I would NEVER buy that service.

so if you get onstar with your car great BUT when it is time for it to end they have a grteat bait and switch emain of we have plans starting at 9.99 a month whan you look at plans not one starts at 9.99 a month pick one out do it right than because we had two wait twos days to pay day then it went form 200.00 a year to 500. ayear as nice as it would have been to keep it we do not do bussness with companys that play these kine of disonise games

After December 31, 2025 my chevy app no longer received data from my vehicle. I could start it and locate it but no data. I finally got someone at Onstar to sync my vehicle to the app. But now I get 6 phone calls a day pertaining to the onstar button pushed in the vehicle. Each time it is not my vehicle but my cell phone, email address and name is attached to it. Right now I have a 2025 Colorado listed on my app, that says I own, where I can start, blow the horn, flash lights. I have been trying since the 6th to get this straightened out asking each time they call about a vehicle I do not own, to please speak to a supervisor. NO LUCK

If I could give a 0 I would. This is the first time I have ever had to use OnStar. It came with a 3-month free subscription. I also had it free on my previous EV but never had a need to use it. I was in a parking lot of a fast food restaurant. Took 4 calls to OnStar during the 1-1/2 hours until tow truck showed up. I was asked twice where I was? I couldn’t believe it. I thought OnStar could tell where I was located? Put on hold for at least 6-10 minutes while they figured out where I was and what was going on with the tow truck? I have a 2026 EV Chevy Equinox so I had all the bells and whistles. So I was in a warm vehicle the whole time. I would never consider extending past the 3-month free subscription.

I purchased a Cadillac Escalade ESV Sport Platinum primarily for Super Cruise. I fully understood it required an OnStar subscription, but I was explicitly promised on a recorded call that all OnStar Plus services including Connect Plus, Protect, and Super Cruise would be $39.99/month. That promise was never honored. Instead, I was pushed toward an $80/month plan. Charging this much to keep a feature usable that I already paid a premium for is unreasonable, especially when the vehicle is rarely driven long distances. It feels less like a service and more like forced recurring payment. To make matters worse, OnStar reportedly offered 50% discounts during Thanksgiving 2025 to many customers, yet I was excluded without explanation. The inconsistency and lack of accountability are unacceptable. Customer service has been slow, scripted, and ineffective. If you’re charging luxury prices, the service should match. It doesn’t. I also own a BMW X5, which offers better-integrated features without holding customers hostage with high monthly fees. The contrast is embarrassing for Cadillac. Prospective buyers should get every pricing promise in writing and fully understand what features you’ll still be paying for long after purchase.