OnStar By GMReviews of onstar.com

Do not ever give OnStar a credit card number or checking account info. They will start charging you once your prepaid subscription ends. If I had wanted an ongoing subscription I would have not prepaid for a year of limited services. It is not worth my time pursuing them for the $300 but if GM continues to out this in their vehicles, I will switch to a different auto manufacturer.

Awful customer service, harassing marketing calls, very rude obnoxious staff.

When I purchased my 23 Bolt EUV 3 months ago I pushed the ONSTAR button in the car for the additional 3 months service. The advisor told me that 2-4 weeks prior to termination I would get a breakdown of available plans for my review. However the only thing I got was a charge on my credit card for the most expensive plan. VERY DECEPTIVE! I called OnStar and the agent was very apologetic and promised to reverse the charge and told me where I could review the current plans. GM needs to revisit these outrages monthly fees, as some are duplications of apple or android phone services. Furthermore I wish SIRUS XM was optional and not integrated with new vehicles. I'm tired of being harassed by them every month with the "we want you back BS)! I use apple car play! enough said. My 2023 Hyundai Santa Cruz provides 3 years of service not 3 months GM.......

They will never leave you alone, even if you weren't interested in the first place. They will call you at least once every day forever.

I cancelled my OnStar internet service back in May 2022. I received an email saying it was cancelled, but just noticed they have still been charging me this whole time. It's March 2023 now! I wish I would have caught it sooner. What a waste of money. These people are either incompetent or intentionally committing fraud.

I called OnStar at 12:30 pm to report that my car would not start. They said that a tow truck would arrive between 2:43 and 2:53. They later changed it to 4:07 to 4:17. The on-line tracker told me they had arrived, but they had not. They finally arrived at about 5:30 with a truck that would not work for this problem. I called them and they scheduled me for 7:00 the next morning. I got a telephone call from them at 5:37 am telling me that they were trying to find a provider. Got more calls at 6:14 and 7:00. Got texts telling me that the truck was on it's way. Got another text telling me they had arrived; they had not. Called the local provider who said 9:00 at the earliest. Called then at 9:30 and they didn't answer. Called my local Cadillac dealer and they had a tow truck here within 30 minutes. On Star may be the worst organization I have ever worked with.

Absolutely Horrible experience! 3 OnStar reps and still could not get my chevy app linked. The first rep Chad was condescending and hung up on me because I asked him to slow down. The other 2 were incompetent. Not a clue! This company has become a joke and I would venture to say will be bankrupt in a few years if it continues down this path Terrible Customer Service

I called onstar from my 2023 Tahoe for streaming services so my child can watch YouTube. They gave me a 1 month trial so I can use youtube. It didn’t work so when I called back the lady said the trial service can’t be used for Video streaming services even though that was the main purpose of me calling them in the 1st place. I spoke to 4 different people and wasted 50 minutes of my life on nothing. ORDER NUMBER 35375197