On Q Property ManagementReviews of onqpm.com

Be very careful utilizing this management company. They are dishonest as they participate in false advertising. My wife and I found a property they listed went thru the process got approved, and when my wife went to the property it was not as advertised. A 3 br 3 bth was a 2 bedroom Townhouse with a casita in the back with a renter present. We were very disappointed as this property checked all of our boxes. We will never use this company again as we asked for our application fee be refunded and they refused. So please be careful engaging this company they are not honest.

ZERO star is the best rate for On q. I trusted them to manage my brand new home but unfortunately they failed to do the proper screening with the tenant. I found out tenant has a current eviction and other red flags. They told me that tenant lied in their application. But there are ways to find out... Because of this, I had a trauma renting my house again and negatively affected my life.

Very bad service

I have to give them one star in order to write my review even though they don’t deserve it. Worst company ever: 1. Unprofessional and have the worst customer service they don’t answer the phone and they get back to you after 3-4 days even if it’s an emergency. 2. They request a lot of documents more than if you’re buying a house. 3. I rented a house through them: The house was not well maintained after I moved in things start breaking down within the first month the Ac and water filters needs change and when I called them they told me it’s my responsibility to do that. Dish washer stopped working and it took them 2 months to fix going back and forth between them and the owner of the house that was cheap and low class she use to come to the house without letting us know and without respecting our privacy and taking pictures of the house. 4. If the tell you something like you need to do landscaping they will send you a fine and add it to the rent. 5. My deposit was $3200 they send me back $1164 even I left the house in a better shape than I received it. Don’t waste your time and money this company is joke they just take your money with no rights. They block me on Facebook too.

Over 4 years with On Q, not a single late payment, and now I have a new property manager that treats me like garbage. She lies, she's not helpful. When you complain, you immediately get a 10 day eviction notice for something that's literally been that way for 4 years. I've had more fake charges in the past 4 months than I've had in 4 entire years with On Q. Their customer service managers have literally called me and apologized for her behavior and the way she speaks to customers. But then let's her continue to abuse their customers. She can't do her job. I get told one thing and apparently it's completely wrong and I get more false charges. Trying to keep up with their drama is a full time job. A job I don't have the time for. If you value your time and money, never rent from On Q. If you ignore my advice and do rent and end up with Janelle as a your property manager, you're better off breaking your lease and living in a box. Your life would literally be better being homeless versus dealing with her incompetence.

Horrible company. Huge rent hikes each year. Do not trust them…

After moving in a year ago noticed major flooring issues informed property manager Stephanie lambert received no help or fix. Multiple attempts to contact property manager Stephanie by phone and email messages left no return email or call. At a loss with why customer service and professionalism is lacking with this company especially when they are profitable during trying economic times. I would not recommend this company to anyone that appreciates a return call or email when inquiring on a property

Worst experience when our lease ended.