OnlySocial offers an all-in-one social marketing solution for all your needs. Organize your social media content, streamline conversations using chatbots, establish a profitable online store, create an eye-catching link in the bio page, and explore many additional features!
Onlysocial (onlysocial.io) has 54 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
onlysocial.io
Website
onlysocial.io
Category
Media & Information
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Post scheduling is broken for TikTok.
It will scramble the first few seconds, or it will cut my video to 19s and upload it like that, even tho they are longer than 1m, out of 7 videos, 4 were uploaded broken, and it's not a problem with my videos, because manual upload straight from tiktok works normal. Support completely ignores my messages. They were very agile and replying in minutes before I bought the lifetime plan, but now they are not responding to any of my messages and haven't helped me resolve my issue after several weeks. Do not buy, especially a lifetime plan. I wasted money, and they still didn't reply to my message about a refund after a week. Very bad platform and support, very scamy behaviour.
SR
Sandra R.
Posting..especially repeat and…
Posting..especially repeat and scheduled posting is awful. Do not rely on this tool to get the job done.
Response from OnlysocialApr 9, 2025
Hi Sandra,
Looking at your profile, we can see that your posts have consistently gone through - both scheduled and repeated ones.
The only exceptions are your posts to Google Business, which failed. This is because most of your captions include phone numbers, which is against Google’s terms of service.
Instead, we recommend using the Call-to-Action (CTA) button feature on our platform to add a "Call" button, rather than placing the phone number directly in the caption.
See Google terms that explained this here: https://support.google.com/business/answer/7213077
If you had reached out to our support team, we would’ve been happy to explain this to you sooner. Please feel free to get in touch anytime.
Best!
AA
Akmalidin A.
Zero customer support
Zero customer support. It is written that customer service gets back in 3 hours, but they dont. You need to write multiple times and multiple days. I bought 2 different plans and I regret it. They never help on time
Response from OnlysocialNov 24, 2024
Hi Akmalidin,
We take pride in addressing all queries promptly and effectively. Our team has gone above and beyond to assist you, including setting up your chatbots when issues arose.
While there may have been delays in responses during our off-hours, we ensure that every ticket is followed up on as soon as possible.
Additionally, we noticed that duplicate tickets are sometimes created for the same issue, which can lead to a focus on the latest submission. To streamline communication, we kindly ask that you refrain from creating multiple tickets for the same query, so we can resolve your concerns even more efficiently.
We're continuously working to improve both our product and support services. Please don’t hesitate to reach out whenever you have any questions or need assistance.
Thank you for being a valued user of OnlySocial.
DL
Daniele L.
Garanzia di rimborso non applicata
Ho acquistato il servizio, testato ma non faceva per me, ho scritto per ottenere il rimborso, ma non mi hanno mai piu risposto e rimborsato!
Era scritto da tutte le parti che c'erano 30 giorni di garanzia e rimborso, ma ancora nessuna traccia.
Tra l'altro tu acquisti su onlysocial, ma ti arriva una ricevuta da un servizio Gramto, e non ricevi nessuna mail di attivazione! il servizio email di support non risponde, insomma pessima esperienza e azienda poco seria, statene alla larga!
Per l'Azienda: contattatemi per darmi riscontro, grazie!
EM
Eugene M.
The Downfall of OnlySocial.io’s Agency License
After purchasing an Agency license from OnlySocial.io, I had moderate expectations given the platform’s promise of a comprehensive social media management tool. Initially, the service was functional despite several user experience (UX) issues. However, a recent update has significantly diminished its value.
The update was rolled out as a completely new version, requiring users to rebuild their setups from scratch—a time-consuming and unnecessary hurdle. More concerning was the removal of numerous social media integrations, which are essential for an agency-level service. This reduction to a basic offering undermines the platform’s core purpose.
The introduction of ‘spaces’ could have been a redeeming feature, yet the Unlimited agency license restricts users to a single space. This limitation contradicts the very concept of an agency license, which should facilitate a secure and segregated environment for multiple clients.
Functionality to post to social media from RSS feeds is also broken, plagued with errors ranging from missing images to excessively long descriptions. These issues should be handled automatically by the platform, not manually by the user.
Customer support has been disappointing, with no visible efforts to fix reported issues, a lack of clear communication regarding updates, and no discernible roadmap for future improvements. The absence of transparency and responsiveness from the support team adds to the growing list of grievances.
Given these shortcomings, I regret my purchase. If refunds were an option, I would request one without hesitation. In comparison, even some inexpensive WordPress social media plugins offer more features, support more networks, and boast a better interface than OnlySocial.io.
In conclusion, OnlySocial.io’s Agency license has failed to meet the expected standards of a professional social media management tool. I cannot recommend this service based on my experience.
Response from OnlysocialJul 25, 2024
Hello Eugene,
Thank you for your detailed review. I'll address each of the issues you raised.
1. It is important for users to set up their profiles again on the new platform. As explained in the v4 release notes, both platforms were built on different frameworks, and moving user data could potentially break or corrupt it. To avoid this, we asked you to re-import your profiles, which is considerably faster on the new platform.
2. The Unlimited plan we offered in both v3 and v4 has always included a single workspace. Offering unlimited workspaces is not sustainable when we already provide unlimited profiles. Additionally, you can group your profiles within your workspace, allowing you to publish and view the calendar for a group.
For a single one-time fee, this is more cost-effective than a single month’s price of similar platforms. You can always purchase additional licenses for more workspaces, which also helps us generate more revenue to keep the platform competitive.
3. The issue with RSS not displaying images is due to the link provided. The platform you pull posts from uses a dynamic URL setup, causing the RSS link to lead to a 404 page as it differs from the main post URL. Kindly check your RSS history, as all URLs point to a 404 on the website. We have no control over such setups.
Regarding the RSS caption being too long for Twitter, this issue was fixed 14 days ago, a few hours after you reported it.
4. On customer support, I reviewed your 4 tickets from the past 4 months, all of which were answered within 30 minutes, and all issues were resolved, including the RSS caption issue mentioned above.
4. Concerning the lack of support for social networks, we currently support 14 social networks, which are the most widely used platforms, including:
- Facebook
- Instagram
- X (Twitter)
- TikTok
- YouTube
- Google Business
- LinkedIn
- Pinterest
- Reddit
- Mastodon
- Tumblr
- Bluesky
- Telegram
- VK
We will be releasing support for Threads in a few weeks. Few competitors offer as much.
5. Also, concerning future updates, we've got a public roadmap where users like you suggest features which shapes our future development.
The roadmap has been available since January: https://feed.onlysocial.io/roadmap/en
We are continuously improving the platform and will strive to keep it competitive. We aim to make OnlySocial the only platform you need for social media management.
Thank you.
MI
Mike
Fake reviews
As you can see, most (if not all) of the 4-5 stars reviews for OnlySocial on here are fake. The reviews doesn't make any sense, very generic. They still have not issue the refund for us eventhough it's only $180. Stay away from OnlySocial.
—-
Hella scam. We haven't heard from you since our last conversation in February. We never received any emails from you or any refund from Stripe. Please stop scamming people. We will continue to provide 1-star reviews until you issue us a refund.
Response from OnlysocialJul 4, 2024
None of the reviews here are fake. They are from genuine users who are satisfied with our service.
And with over 10,000 users, how is it possible that 7 of our 8 negative reviews are from you ALONE?
Also, we reached out to you last month on how we could get your fund to you as Stripe claimed that your dispute was already settled with your bank. Which you claimed not to have seen.
We never got a feedback. Only for you to show up here a month after to leave another negative review.
KG
Kent G.
I paid for the lifetime program for…
I paid for the lifetime program for $189- and followed the steps with the email verification and after logging in it’s only giving me 6 months of the free membership- and there’s no one to contact to fix this or any option too- I haven’t even received a receipt. After reviewing the reviews I see that this is going on everywhere and they’re refusing a refund
Response from OnlysocialMay 8, 2024
Hello Kent,
I'm glad to inform you that we responded to your ticket within 30 minutes and your account was activated shortly thereafter, within 10 minutes of purchase. The issue you experienced was likely due to a browser cache displaying the trial version.
I'd also like to clarify that we have no record of a refund request from you. Regarding the refund issue mentioned, it was an isolated case involving Stripe that resulted in a chargeback, which we did not contest. Unfortunately, this led to multiple negative reviews from the same customer.
We value your feedback and would be grateful if you could reconsider your review, especially since it seems you’ve been enjoying our services without further issues.
Thank you for your understanding and support.
Warm regards.
